Customer Service Executive

Reliant HR Consultancy; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

Reliant HR Consultancy in Abu Dhabi is seeking a skilled customer service representative to be the primary point of contact for customers. The candidate should possess a Bachelor's degree in Business Administration or a related field and have at least 2 years of experience in customer service.

The role involves gathering customer feedback, utilizing CRM software, and providing accurate information about products and services. Fluency in English is required, with additional languages preferred.

Qualifications

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Proficiency in customer relationship management (CRM) software.
• Fluency in English, with additional language skills preferred.

Responsibilities

• Act as the primary point of contact for customers, addressing inquiries.
• Gather and analyze customer feedback to identify trends.
• Utilize CRM software to document interactions.
• Provide timely information regarding products and services.

Skills

Customer service excellence

Problem-solving

CRM software proficiency

Fluency in English

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Job description

Responsibilities

• Act as the primary point of contact for customers, addressing inquiries and resolving issues with a focus on customer satisfaction.
• Gather and analyze customer feedback to identify trends and suggest improvements to products and services.
• Utilize CRM software to document interactions and ensure timely follow-up on customer concerns.
• Provide timely and accurate information regarding products, services, and promotions to enhance customer knowledge.

Qualifications

• Bachelor's degree in Business Administration, Communication, or a related field, enhancing problem‑solving capabilities.
• Minimum of 2 years of experience in customer service or a related field, providing a solid foundation in service delivery.
• Proficiency in customer relationship management (CRM) software, ensuring efficient tracking and management of customer interactions.
• Fluency in English, with additional language skills preferred to cater to a diverse customer base.