VIP Reservations Manager & Team Lead – Holiday Homes

PlaceUp; Dubai; On-site; AED 156,000 - 234,000; Full time

Job summary

PlaceUp is seeking a Reservations Manager - Holiday Homes to lead the reservations team and oversee the full booking process across all channels. The role combines hands-on reservation handling with team leadership, including VIP guests, ensuring seamless guest experiences in a dynamic Dubai market.

The ideal candidate has proven reservations or guest services experience, at least 2 years of team leadership, and strong communication and organizational skills.

Qualifications

• Proven experience in reservations or guest services in hospitality or holiday homes.
• Experience leading or supervising a team for 2+ years.
• Strong organizational and time-management skills.

Responsibilities

• Lead, train, and manage the reservations team to ensure smooth daily operations.
• Create team schedules, shift rotations, and task assignments for coverage and efficiency.
• Manage property listings and booking calendars across multiple platforms.
• Handle reservations directly, focusing on VIP guests and special requests.
• Maintain high guest satisfaction through professional and friendly communication.
• Monitor team performance, booking accuracy, and customer service standards.
• Collaborate with operations, housekeeping, and marketing for seamless experiences.
• Analyze booking trends and occupancy data to suggest revenue improvements.

Skills

Team leadership

Guest services

Communication skills

Tech-savvy

Tools

Booking platforms

Channel managers

Booking calendars

Job description

PlaceUp is seeking a Reservations Manager - Holiday Homes to lead the reservations team and oversee the full booking process across all channels. The role combines hands-on reservation handling with team leadership, including VIP guests, ensuring seamless guest experiences in a dynamic Dubai market.

The ideal candidate has proven reservations or guest services experience, at least 2 years of team leadership, and strong communication and organizational skills.