VIP Reception Manager – Luxury Chinese Restaurant

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 300,000 - 450,000; Full time

Benefits offered by this job

Salary in Dirhams (AED)

Healthcare package

Life insurance

Incentive programs

Job summary

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Reception Manager for the Chinese Restaurant to join our F&B team. The role focuses on proactively managing pre-arrival guest communications, VIP arrangements, and seating coordination to deliver a polished arrival experience.

The ideal candidate has 3–5 years in reception/front-of-house in luxury hospitality, with excellent English and additional language skills highly valued. Forbes standards and SevenRooms experience are preferred.

Qualifications

• 3–5 years of hands-on reception/front-of-house management in high-end hospitality.
• Fluency in English with professional guest communication.
• Additional language (Arabic, Russian, French, Spanish, Japanese, Chinese or Italian) is highly valued.
• Experience with Forbes Travel Guide 5-Star service standards preferred.

Responsibilities

• Proactively manage pre-arrival guest communication, reservations, preferences, special requests, and VIP arrangements.
• Review guest profiles and histories to anticipate needs and deliver personalized service.
• Coordinate VIP experiences with management, culinary, and service teams.
• Lead and develop the reception team in guest engagement and service standards.
• Oversee reservations, waitlists, walk-ins, and queue management using systems such as SevenRooms.
• Collaborate with floor and culinary teams to optimize seating flow and guest waiting times.
• Capture guest feedback and support service recovery to improve guest experience.

Skills

Front-of-house management

Leadership

Guest service excellence

Communication skills

Tools

SevenRooms

Job description

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Reception Manager for the Chinese Restaurant to join our F&B team. The role focuses on proactively managing pre-arrival guest communications, VIP arrangements, and seating coordination to deliver a polished arrival experience.

The ideal candidate has 3–5 years in reception/front-of-house in luxury hospitality, with excellent English and additional language skills highly valued. Forbes standards and SevenRooms experience are preferred.