VIP Front Desk Manager - Luxury IndoPersian Restaurant

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Salary paid in Dirhams (AED)

Healthcare package

Life insurance

Incentive programs

Other employee benefits

Job summary

Wynn Al Marjan Island in Ras Al Khaimah invites applications for a Reception Manager – IndoPersian Restaurant to lead front-of-house operations within the resort's Food & Beverage team. You will manage guest communications, VIP arrangements, seating optimization, and coach the reception staff to Forbes Travel Guide 5-Star service standards, with SevenRooms proficiency.

Fluent English and 3-5 years of luxury hospitality experience are required, and additional languages are highly valued; the

Qualifications

• At least 3-5 years' hands-on reception/front-of-house experience in luxury hospitality.
• Fluent English with professional guest and staff communication.
• Proficiency in an additional language such as Arabic, Russian, French, Spanish, Japanese, Chinese, or Italian.
• Experience in international hospitality environments and multicultural teams.
• Familiarity with Forbes Travel Guide 5-Star service standards and SevenRooms.
• Strong leadership and interpersonal skills for supervising reception staff.

Responsibilities

• Proactively manage pre-arrival guest communication, reservations, preferences, special requests, and VIP arrangements.
• Review guest profiles to anticipate needs and deliver personalized service.
• Coordinate VIP experiences with management, culinary, and service teams.
• Deliver a warm, polished arrival experience aligned with Wynn and Forbes Travel Guide standards.
• Recognize and manage VIP, repeat, and high-profile guests, seamless handover to the service team.
• Oversee reservations, waitlists, walk-ins, and queue management through SevenRooms.
• Collaborate with floor and culinary teams to optimize seating flow, occupancy, and guest waiting times.
• Lead, coach, and develop the reception team in guest engagement, conflict resolution, system proficiency, and Forbes service standards.
• Conduct daily briefings on reservations, VIPs, special requests, and service pacing while reinforcing anticipatory, guest-centric service.
• Capture guest preferences and feedback, support service recovery and post-visit follow-up, and use insights to improve the guest experience.

Skills

Reception management

English fluency

Multilingual capability

Leadership

Communication skills

Guest service standards

Tools

SevenRooms

Job description

Wynn Al Marjan Island in Ras Al Khaimah invites applications for a Reception Manager – IndoPersian Restaurant to lead front-of-house operations within the resort's Food & Beverage team. You will manage guest communications, VIP arrangements, seating optimization, and coach the reception staff to Forbes Travel Guide 5-Star service standards, with SevenRooms proficiency.

Fluent English and 3-5 years of luxury hospitality experience are required, and additional languages are highly valued; the