Reception Manager — Luxury Greek Restaurant (VIP)

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Salary in Dirhams (AED)

Job summary

Wynn Al Marjan Island is seeking a Reception Manager – Greek Restaurant to lead front‑of‑house guest services for a luxury resort. You will manage pre‑arrival communications, VIP arrangements, and seating flow while coordinating with culinary and service teams to deliver Forbes Travel Guide 5‑Star service.

The role requires 3–5 years in reception or front‑of‑house in high-end hospitality, fluent English, and a willingness to work in a dynamic, multicultural environment at the Ras Al Khaimah

Qualifications

• 3–5 years of hands-on experience in reception/front-of-house in luxury hospitality.
• Fluent English communication with guests, colleagues, and management.
• Additional languages (Arabic, Russian, French, Spanish, Japanese, Chinese, or Italian) are valued.
• Experience with Forbes Travel Guide 5‑Star service standards is preferred.
• Experience leading a reception team and coordinating VIP experiences.

Responsibilities

• Proactively manage pre-arrival guest communication, reservations, preferences, and VIP arrangements.
• Review guest profiles to anticipate needs and deliver personalized service.
• Coordinate VIP experiences with management, culinary and service teams.
• Deliver a warm, polished arrival experience aligned with Wynn standards.
• Oversee reservations, waitlists, walk-ins, and queue management via systems such as SevenRooms.
• Lead, coach, and develop the reception team in guest engagement and service standards.
• Capture guest feedback and use insights to improve the guest experience.

Skills

Fluent English

Leadership

Guest service

Tools

SevenRooms

Job description

Wynn Al Marjan Island is seeking a Reception Manager – Greek Restaurant to lead front‑of‑house guest services for a luxury resort. You will manage pre‑arrival communications, VIP arrangements, and seating flow while coordinating with culinary and service teams to deliver Forbes Travel Guide 5‑Star service.

The role requires 3–5 years in reception or front‑of‑house in high-end hospitality, fluent English, and a willingness to work in a dynamic, multicultural environment at the Ras Al Khaimah