VIP Patient Experience Coordinator

Keka Technologies Private Limited; Dubai; On-site; AED 167,000 - 312,000; Full time

Job summary

Keka Technologies Private Limited in Dubai is seeking a professional VIP Patient Coordinator to manage the complete patient journey for VIP clients, ensuring a seamless, personalized healthcare experience. You will coordinate appointments, diagnostics, admissions and follow-ups, work with physicians and hospital staff, and ensure privacy, safety and quality standards are met.

The role requires UAE healthcare experience and the ability to handle VIP clients with confidence and discretion; strong

Qualifications

• UAE healthcare experience is mandatory.
• Previous experience in patient coordination, healthcare, hospitality, or concierge services.
• Ability to handle VIP patients and their representatives with confidence and professionalism.
• Knowledge of UAE healthcare practices and systems.

Responsibilities

• Coordinate appointments, consultations, diagnostic procedures, admissions, and follow-up visits.
• Coordinate closely with physicians, nurses, hospital departments, administration, and other healthcare professionals.
• Monitor the overall VIP patient journey and identify opportunities to improve the patient experience.
• Ensure compliance with patient privacy, confidentiality, safety, and quality policies.

Skills

Patient flow optimization

Customer service excellence

Patient experience healthcare

Job description

Keka Technologies Private Limited in Dubai is seeking a professional VIP Patient Coordinator to manage the complete patient journey for VIP clients, ensuring a seamless, personalized healthcare experience. You will coordinate appointments, diagnostics, admissions and follow-ups, work with physicians and hospital staff, and ensure privacy, safety and quality standards are met.

The role requires UAE healthcare experience and the ability to handle VIP clients with confidence and discretion; strong