VIP Guest Relations Host - Luxury Hotel, Dubai

AimGulf; Dubai; Vor Ort; AED 60.000 - 120.000; Vollzeit

Zusammenfassung

Hyde is seeking a Guest Relations professional for an on-site role in Dubai to deliver exceptional service to VIP and corporate guests. The position requires a personable, professional demeanor and the ability to coordinate with multiple hotel departments.

Minimum 2 years in guest relations in a four- or five-star hotel, excellent English communication, and flexibility to work various shifts are preferred. This role is Full Time and on-site in Dubai.

Qualifikationen

• Excellent verbal and written communication in English.
• Multilingual abilities are highly preferred.
• Strong interpersonal skills to build rapport with diverse guests.
• Exceptional organizational and time management abilities.
• Proficiency with hospitality management systems and basic computer applications.
• Outstanding problem-solving and conflict resolution skills.

Aufgaben

• Meet and greet VIP guests personally and liaise with Concierge for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations.
• Maintain repeat guest history system with accurate and detailed information.
• Promote inter-hotel sales and in-house facilities to enhance guest experience and revenue opportunities.
• Attend to special requests by guests with professionalism and efficiency.
• Handle guest complaints and follow up on corrective actions to ensure satisfaction.
• Coordinate with Housekeeping, F&B, and Facilities to ensure exceptional service delivery.
• Train and mentor junior Guest Relations staff on service standards and systems.

Kenntnisse

English fluency

Multilingual

Interpersonal

Organizational

Hospitality systems

Problem solving

Appearance

Time management

Shifts flexibility

Jobbeschreibung

Hyde is seeking a Guest Relations professional for an on-site role in Dubai to deliver exceptional service to VIP and corporate guests. The position requires a personable, professional demeanor and the ability to coordinate with multiple hotel departments.

Minimum 2 years in guest relations in a four- or five-star hotel, excellent English communication, and flexibility to work various shifts are preferred. This role is Full Time and on-site in Dubai.