VIP Guest Relations Host — Luxury Hotel Experience

AccorHotels Middle East; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Hyde is seeking an experienced Guest Relations professional to ensure outstanding guest recognition and seamless service from arrival to departure. You will greet VIPs, coordinate with Concierge, update guest history, and collaborate with departments to elevate every guest experience.

You will train junior staff, manage multiple tasks in a fast-paced environment, and uphold service standards and etiquette across shifts and events.

Qualifications

• Minimum 2 years of Guest Relations experience preferably in a four or five-star hotel.
• Excellent verbal and written communication skills in English; multilingual abilities are highly preferred.
• Proven experience in guest relations, hospitality, or customer-facing roles.
• Strong interpersonal skills with the ability to build rapport quickly with diverse guests.
• Exceptional organizational and time management abilities.
• Proficiency with hospitality management systems and basic computer applications.
• Outstanding problem-solving and conflict resolution skills.
• Professional appearance and demeanor with strong etiquette standards.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Flexibility to work various shifts, including evenings and weekends as required.
• Ability to remain calm and professional under pressure.

Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Ensure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service.
• Meet and greet VIP guests personally and liaise closely with Concierge for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations.
• Prepare compendiums prior to guest arrival and check-in system entries as necessary.
• Maintain close contact with Concierge for new arrivals and departures.
• Update and maintain repeat guest history system with accurate and detailed information.
• Promote inter-hotel sales and in-house facilities to enhance guest experience and revenue opportunities.
• Send prepared welcome cards and amenities to guest rooms prior to arrival.
• Attend to special requests by guests with professionalism and efficiency.
• Handle guest complaints and refer them as necessary, ensuring follow-up on corrective actions and guest satisfaction resolution.
• Review arrival lists for all arrivals and VIPs to verify room allocations, amenities, and special requests.
• Prepare requisitions for amenities on a timely basis to support seamless guest experiences.
• Participate in regular meetings with Guest Relations team members and Butlers staff to facilitate communications and ensure smooth operations.
• Collect and document guest feedback to identify service improvement opportunities and share insights with management.
• Train and mentor junior Guest Relations staff on service standards, systems, and best practices.
• Coordinate with multiple departments including Housekeeping, Food & Beverage, and Facilities to ensure exceptional service delivery.
• Adhere to all Occupational Health & Safety policies and procedures.
• Perform related duties and special projects as assigned by management.

Skills

Guest relations

Interpersonal skills

Communication

Time management

Problem solving

Multitasking

Etiquette

Shift flexibility

Professional appearance

Customer service

Job description

Hyde is seeking an experienced Guest Relations professional to ensure outstanding guest recognition and seamless service from arrival to departure. You will greet VIPs, coordinate with Concierge, update guest history, and collaborate with departments to elevate every guest experience.

You will train junior staff, manage multiple tasks in a fast-paced environment, and uphold service standards and etiquette across shifts and events.