VIP Guest Laundry Concierge

The Meydan Hotel; Dubai; On-site; AED 32,000 - 52,000; Full time

Job summary

The Meydan Hotel, located at the heart of Meydan Racecourse in Dubai, is seeking a dedicated Laundry Guest Responsible. You will collect, process, and deliver guest laundry with care, accuracy, and a focus on guest satisfaction.

You will work closely with Laundry, Housekeeping, and Front Office teams to maintain quality standards and ensure timely service, while handling express and VIP requests, securing proper tagging, and reporting discrepancies.

Qualifications

• Excellent guest service and communication skills.
• Good knowledge of guest laundry procedures and textile handling.
• Ability to prioritize multiple guest requests while meeting deadlines.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.
• Physical stamina and ability to handle prolonged standing.
• Good communication skills and ability to work as part of a team.
• Ability to follow instructions and maintain consistent service standards.
• Computer skills for logging laundry records or production reports.

Responsibilities

• Collect guest laundry from guestrooms promptly upon request while maintaining a professional appearance and courteous attitude.
• Ensure laundry bags, invoices, and collection records are completed accurately.
• Verify the laundry list with the guest garments and report any discrepancies before processing.
• Inspect garments for damages, missing buttons, stains, valuables, or special care requirements and notify the Team Leader immediately.
• Prioritize express and VIP laundry requests according to hotel procedures.
• Ensure all garments are correctly tagged and recorded before sending them for processing.
• Deliver guest laundry within the established turnaround time while ensuring garments are presented in excellent condition.
• Report lost-and-found items immediately in accordance with hotel procedures.
• Obtain guest acknowledgement upon delivery whenever required.

Skills

Guest service

Communication

Laundry procedures

Attention to detail

Organizational skills

Teamwork

Stamina

Computer skills

Job description

The Meydan Hotel, located at the heart of Meydan Racecourse in Dubai, is seeking a dedicated Laundry Guest Responsible. You will collect, process, and deliver guest laundry with care, accuracy, and a focus on guest satisfaction.

You will work closely with Laundry, Housekeeping, and Front Office teams to maintain quality standards and ensure timely service, while handling express and VIP requests, securing proper tagging, and reporting discrepancies.