Laundry Guest Valet

Kerzner International; Dubai; On-site; AED 20,000 - 31,000; Full time

Job summary

The Meydan Hotel, part of Kerzner International, seeks a Laundry Guest Responsible to deliver exceptional guest laundry services with care and confidentiality. You will collect, process, track, and deliver garments, coordinating with Laundry, Housekeeping, and Front Office to ensure a flawless guest experience.

Maintain high standards of care, accuracy in records, and timely delivery, while attending to VIP requests and reporting discrepancies promptly.

Qualifications

• Excellent Guest service and communication skills.
• Good knowledge of guest laundry procedures and textile handling.
• Ability to prioritize multiple guest requests while meeting deadlines.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Collect guest laundry from guestrooms promptly upon request while maintaining a professional appearance and courteous attitude.
• Ensure laundry bags, invoices, and collection records are completed accurately
• Verify the laundry list with the guest garments and report any discrepancies before processing.
• Inspect garments for damages, missing buttons, stains, valuables, or special care requirements and notify the Team Leader immediately.
• Prioritize express and VIP laundry requests according to hotel procedures.
• Ensure all garments are correctly tagged and recorded before sending them for processing.
• Deliver guest laundry within the established turnaround time while ensuring garments are presented in excellent condition.
• Report lost-and-found items immediately in accordance with hotel procedures.
• Obtain guest acknowledgement upon delivery whenever required.

Skills

Guest service

Textile handling

Prioritization

Attention to detail

Teamwork

Professional appearance

Stamina

Communication

Following instructions

Records logging

Job description

Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlookingone ofthe world’s most iconic horse racing destinations, our hoteloffersexceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.

Job Summary

The Laundry Guest Responsible for providing exceptional guest laundry services by collecting, processing, tracking, and delivering guest garments in a timely, professional, and courteous manner. Ensure all garments are handled with the highest level of care, confidentiality, and attention to detail while maintaining The Meydan Hotel and Kerzner quality standards. Works closely with the Laundry, Housekeeping, and Front Office teams to deliver outstanding guest experience.

Key Responsibilities

• Collect guest laundry from guestrooms promptly upon request while maintaining a professional appearance and courteous attitude.
• Ensure laundry bags, invoices, and collection records are completed accurately
• Verify the laundry list with the guest garments and report any discrepancies before processing.
• Inspect garments for damages, missing buttons, stains, valuables, or special care requirements and notify the Team Leader immediately.
• Prioritize express and VIP laundry requests according to hotel procedures.
• Ensure all garments are correctly tagged and recorded before sending them for processing.
• Deliver guest laundry within the established turnaround time while ensuring garments are presented in excellent condition.
• Report lost-and-found items immediately in accordance with hotel procedures.
• Obtain guest acknowledgement upon delivery whenever required.

Skills, Experience & Educational Requirements

• Excellent Guest service and communication skills.
• Good knowledge of guest laundry procedures and textile handling.
• Ability to prioritize multiple guest requests while meeting deadlines.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude..
• Physical stamina and ability to handle prolonged standing.
• Good communication skills and ability to work as part of a team.
• Ability to follow instructions and maintain consistent service standards.
• computer skills for logging laundry records or production reports.

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.