VIP Customer Relations Officer (Russian Speaker)

Confidential; United Arab Emirates; On-site; AED 102,000 - 122,000; Full time

Job summary

Confidential in Dubai seeks a polished Guest Relations Executive to deliver exceptional client service across the journey—from initial contact to ongoing support. You will maintain confidentiality and uphold our professional standards while representing the brand across channels.

You will greet clients, handle inquiries, coordinate with internal teams, and ensure accurate records. Fluent Russian and English communication is essential, with at least 2 years UAE experience in luxury or high-end

Qualifications

• 2+ years UAE-based experience in customer service or client relations
• Excellent verbal and written communication in Russian and English
• Discreet, reliable and client-focused attitude

Responsibilities

• Serve as the first point of contact for clients and provide prompt, professional assistance
• Manage client communications via phone, email, and in person with a high level of service
• Present and explain services clearly to new and existing clients
• Maintain accurate client records and logs
• Handle client concerns with empathy and resolution-focused communication
• Coordinate with internal departments to ensure smooth service delivery
• Uphold confidentiality in all client dealings

Skills

Customer service

Bilingual Russian/English

Education

Bachelor's degree

Job description

We are seeking a polished and proactive Guest Relations Executive to join our team in Dubai. In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism.

As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential.

Key Responsibilities:

• Serve as the first point of contact for clients, providing prompt and professional assistance.
• Manage client communications via phone, email, and in person with a high level of service.
• Present and explain company services to new and existing clients clearly and accurately.
• Maintain accurate and up-to-date client records and interaction logs.
• Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication.
• Coordinate with internal departments to ensure smooth service delivery.
• Uphold company policies and maintain strict confidentiality in all client dealings.

Requirements:

• Minimum 2 years of UAE-based experience in a customer service or client relations role (required).
• Bachelor's degree (preferred).
• Excellent verbal and written communication skills in Russian and English.
• Professional appearance and strong interpersonal skills.
• Discreet, reliable, and customer-focused attitude.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage.
• Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred.

Work Schedule: Monday to Saturday | 10:00 AM – 7:00 PM

Gross Salary : AED 10,000