VIP Customer Relations Officer (Russian Speaker)

Confidential; Dubai; On-site; AED 102,000 - 122,000; Full time

Job summary

Confidential is seeking a polished Guest Relations Executive in Dubai to deliver exceptional service across the client journey, ensuring a seamless experience from initial contact to ongoing support while upholding confidentiality.

The role involves handling inquiries via phone, email, and in person, presenting company services clearly, maintaining client records, and coordinating with internal teams to ensure smooth service delivery.

Qualifications

• Minimum 2 years UAE-based experience in customer service or client relations.
• Bachelor's degree preferred.
• Fluent in Russian and English.
• Professional appearance and strong interpersonal skills.
• Discreet, reliable, and customer-focused attitude.
• High attention to detail and multitasking in a fast-paced environment.
• Experience with high-net-worth individuals or VIP clients is an advantage.
• Experience in luxury sectors such as high-end retail, hospitality, or finance preferred.

Responsibilities

• Serve as the first point of contact for clients with prompt, professional assistance.
• Manage client communications via phone, email, and in person with a high level of service.
• Present and explain company services clearly to new and existing clients.
• Maintain accurate client records and interaction logs.
• Handle client concerns with empathy and resolution-focused communication.
• Coordinate with internal departments to ensure smooth service delivery.
• Uphold confidentiality in all client dealings.

Skills

Customer service

Client relations

Russian language

English language

Communication

Education

Bachelor's degree

Job description

We are seeking a polished and proactive Guest Relations Executive to join our team in Dubai. In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism.

As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential.

Key Responsibilities:

• Serve as the first point of contact for clients, providing prompt and professional assistance.
• Manage client communications via phone, email, and in person with a high level of service.
• Present and explain company services to new and existing clients clearly and accurately.
• Maintain accurate and up-to-date client records and interaction logs.
• Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication.
• Coordinate with internal departments to ensure smooth service delivery.
• Uphold company policies and maintain strict confidentiality in all client dealings.

Requirements:

• Minimum 2 years of UAE-based experience in a customer service or client relations role (required).
• Bachelor’s degree (preferred).
• Excellent verbal and written communication skills in Russian and English.
• Professional appearance and strong interpersonal skills.
• Discreet, reliable, and customer-focused attitude.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage.
• Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred.

Work Schedule: Monday to Saturday | 10:00 AM – 7:00 PM

Gross Salary : AED 10,000