Vice President - Broker Relationship (Retail) I Financial Services|

Al Futtaim Private Company (LLC); Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking a Vice President Broker Relationship Retail to grow and manage broker partnerships across the UAE. You will drive profitability across Motor, Travel, Home, Medical Malpractice, Personal Accident and other consumer lines while leading a team focused on engagement and portfolio development.

The role requires strategic thinking, strong commercial acumen, and the ability to capitalize on opportunities within the broker distribution channel in a fast-paced

Qualifications

• Bachelor's degree in business, insurance, finance or marketing.
• Professional insurance qualifications (ACII/Cert CII/Dip CII) advantageous.
• Minimum 5 years' UAE insurance market experience.
• Experience managing relationships with multiple UAE brokers.

Responsibilities

• Develop and maintain strategic relationships with leading UAE insurance brokers.
• Lead broker relationship team to achieve growth and service goals.
• Collaborate with Underwriting, Claims, Operations, Finance, Marketing and Customer Service.
• Analyze broker performance and portfolio profitability; prepare senior management reports.
• Identify opportunities to expand retail insurance through broker partnerships.

Skills

Broker relationship management

Leadership

Strategic thinking

Negotiation

Analytical reporting

Stakeholder management

Education

Bachelor's degree in Business Administration/Insurance/Finance/Marketing

Professional insurance qualifications (ACII, Cert CII, Dip CII)

Job description

The Vice President Broker Relationship Retail is responsible for developing managing and strengthening strategic relationships with key insurance brokers across the UAE The role will drive profitable growth across the retail insurance portfolio including Motor Travel Home Medical Malpractice Personal Accident and other consumer insurance products The incumbent will lead a team responsible for broker engagement and portfolio development ensuring exceptional service delivery business growth market penetration and strong broker partnerships while maintaining compliance with regulatory and company requirements The role requires a strategic mindset strong commercial acumen and the ability to identify and capitalize on growth opportunities within the broker distribution channel

Key Responsibilities

• Broker Relationship Management
  • Develop and maintain strategic relationships with leading insurance brokers across the UAE
  • Act as the primary point of contact for key broker accounts and ensure high levels of engagement and satisfaction
  • Conduct regular business reviews portfolio discussions and performance meetings with brokers
  • Identify opportunities to expand retail insurance business through existing and new broker partnerships
• Business Growth Portfolio Development
  • Drive sustainable growth across retail insurance products including Motor Travel Home Medical Malpractice Personal Accident and other retail lines
  • Develop and implement broker growth strategies aligned with business objectives
  • Build and maintain a strong sales pipeline to achieve revenue and profitability targets
  • Monitor market trends competitor activities and emerging opportunities to support business expansion
• Team Leadership People Management
  • Lead, mentor and develop the Broker Relationship team to achieve business objectives
  • Establish performance targets and monitor team productivity and effectiveness
  • Foster a high-performance culture focused on customer service collaboration and continuous improvement
  • Support talent development succession planning and employee engagement initiatives
• Stakeholder Management
  • Collaborate closely with Underwriting Claims Operations Finance Marketing and Customer Service teams to ensure seamless service delivery
  • Facilitate prompt resolution of broker and customer queries
  • Build strong internal and external relationships to support business objectives
• Performance Monitoring Reporting
  • Analyze broker performance and portfolio profitability on a regular basis
  • Prepare and present business performance reports and strategic recommendations to senior management
  • Track KPIs growth metrics and retention ratios across broker portfolios
• Compliance Governance
  • Ensure adherence to all internal policies regulatory requirements and governance standards
  • Maintain accurate broker documentation agreements and KYC records
  • Support audit and compliance requirements relating to broker partnerships

Required Skills & Experience

• Qualifications
  • Bachelor's Degree in Business Administration, Insurance, Finance, Marketing, or a related discipline.
  • Professional insurance qualifications (ACII, Cert CII, Dip CII, or equivalent) will be an advantage.
• Experience
  • Minimum 5 years' experience in the UAE insurance market.
  • At least 2 years' experience managing relationships with multiple UAE insurance brokers.
  • At least 2 years' experience leading and managing teams.
  • Proven track record of achieving business growth through broker channels.
  • Strong understanding of retail insurance products including Motor, Travel, Home, Medical Malpractice, and related retail lines.
• Competencies
  • Strong leadership and people-management skills.
  • Excellent relationship-building and stakeholder management capabilities.
  • Strategic mindset with the ability to identify and drive growth opportunities.
  • Strong negotiation, influencing, and communication skills.
  • Commercially astute with strong analytical and reporting skills.
  • Customer-focused with a results-driven approach.
  • Ability to work effectively in a fast-paced and competitive environment.
• What Equips You for the Role
  • Deep understanding of the UAE insurance broker landscape.
  • Strong network within the insurance distribution market.
  • Ability to translate broker relationships into sustainable business growth.
  • Excellent presentation, negotiation, and influencing skills.
  • Ability to lead high-performing teams and manage multiple stakeholders effectively.
  • Strategic thinking combined with strong execution capabilities.