Universal Banker

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

ADIB Group in Abu Dhabi is seeking a Universal Banker (UAE National) to deliver exceptional customer service to branch customers. The role combines helpdesk and CRO responsibilities within the branch development concept, focusing on prompt service, inquiry resolution, and proactive product recommendations.

The candidate should have thorough knowledge of ADIBs retail and institutional banking products, policies, UAE banking regulations, and central bank requirements, with a strong emphasis on

Qualifications

• Knowledge of ADIBs Retail & Institutional Banking products & services.
• Knowledge of ADIBs Operational Policies & Procedures.
• Knowledge of UAE banking practices regulations & risks.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.
• Computer skills.

Responsibilities

• Provide prompt and efficient service to all walk-in customers.
• Respond to customer inquiries and resolve issues effectively.
• Proactively identify customer needs and offer relevant products and services as described above.

Skills

Customer service

Cross-selling

Communication

Problem solving

Computer skills

Job description

Description

Role: Universal Banker - UAE National

Location: Abu Dhabi

Role Purpose:

• This role will focus on providing exceptional Customer Service identifying and meeting customer needs and contributions to the overall success of ADIB Branch.
• This role is a combination between Helpdesk & CRO under Branch development concept.

Key accountabilities of the role:

• Provide prompt and efficient service to all walk-in customers
• Respond to Customer inquiries concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding
• Covered Card

Services:

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customers
• Police Letter Returned Cheques
• Dispute Services
• Standing order Setup/Cancellation/Amendment
• Funds Transfer/ Telex Transfer
• Installment Postponement
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive Deliver and send to CCU)
• Debit Card & CHQ Book Services (Receive Deliver and Destruct)
• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / technical knowledge required for this role:

• Knowledge of ADIBs Retail & Institutional Banking products & services
• Knowledge of ADIBs Operational Policies & Procedures
• Knowledge of UAE banking practices regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

This position is for UAE Nationals only.