Unit Coordinator - Variable Channels

Abu Dhabi Islamic Bank PJSC

Dubai

On-site

AED 111,600 - 167,400

Full time

14 days+

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Job summary

A leading Islamic bank in Dubai is seeking a Unit Coordinator to enhance support functions for frontline staff by ensuring efficient and error-free processing of asset finance applications. The role requires a strong understanding of banking products, business communication skills, and the ability to interact productively with various stakeholders. This position is critical for maintaining compliance with policies and delivering seamless customer experiences.

Qualifications

Ability to communicate effectively with frontline staff.
Strong understanding of asset finance policies and procedures.
Proficient in data entry with attention to detail.

Responsibilities

Ensure timely and error-free processing of asset finance.
Meet KPIs set by management for processing.
Identify and resolve discrepancies with frontline staff.
Maintain defined MIS according to business requirements.

Skills

Broad knowledge of Retail Banking products & services

Business Communication Skills

MS Office

Good Knowledge of UAE banking practices

Management Information skills

Typing Skills

Ability to handle stakeholder and internal customer relationships

Job description

Role : Unit Coordinator

Role Purpose: To Enhance support function to frontline Staff’s by timely & error free processing of DSU Asset finance by abiding ADIB Policies & Procedures.

Key Accountabilities of the role

To meet the KPI of as defined by Management on Asset file processing for CRM Approvals/RFO/Card center Disbursements To ensure all the applications are entered into the system are error free and as per policy. To ensure cases are proposed under ADIB Product, Policy & Procedures, due diligence and banks Dos & Don’ts polices. To communicate with the frontline if the proposal violates the Policy and resolve the discrepancy. To re‑submit the rejected cases to relevant dept ensuring the rejection reasons are fully covered. Maintain defined MIS as per business requirements Adhoc requests as per business requirement Identify and close process gaps to improve efficiency to ensure seamless customer experience. Adhere to ADIB policy/procedure. To attend assigned training for self-development

Specialist Skills / Technical Knowledge Required for this role

Broad knowledge of Retail Banking products & services Business Communication Skills MS Office Good Knowledge of UAE banking practices, regulations & risks. Computer skills, typing Skills, Management Information skill, Ability for mature handling of stakeholder and internal customer relationships.

Job Info