Operations Officer - Transfer Unit

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 78,000 - 145,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Abu Dhabi is seeking an Operations Officer in the Transfer Unit to manage daily transfer and mortgage-related workflows, ensuring accurate documentation and adherence to policy, while coordinating with sales teams and customers for smooth completions.

You will ensure policy compliance, monitor SLAs, support SOP updates, and drive end-to-end home finance processes from initiation to disbursement, with a focus on risk control and efficient case handling.

Qualifications

• Experience with bank operations and policy adherence.
• Knowledge of Islamic finance products and processes.
• Ability to work with minimal supervision.

Responsibilities

• Ensure daily operations execute per policy and SLAs.
• Maintain high standard of customer service management.
• Coordinate transfer/registration at land department with sales team.
• Handle mortgage processes including government housing programs.
• Provide SOP enhancements and assist in policy updates.
• Visit banks for Buyout payment and document collection.
• Maintain MIS tracking of each case in Emirates.
• End-to-end Home Finance process knowledge from login to disbursement.
• Process all mortgage and transfer cases per policy guidelines.
• Complete file conversion from Advance to Ijara within agreed TAT.

Skills

Bank Policies

Product Knowledge

Islamic Products

Independent Work

Job description

Job Description:

Role: Operations Officer - Transfer Unit

Location: Abu Dhabi

Role Purpose:

Transfer Operation Officer main responsibility is to ensure smooth operations of daily routine work to be carried out without any major hurdles and ensure that client [business] served well to carry on the daily operations. All these need to be carried within defined policy and procedures and SLAs / agreed timeline.

This position ensure the Bank is protected at all times with appropriate source documents, legally enforceable charge documentations/Securities and monitored through a follow up system for routine actions.

Key Accountabilities of the role

• Ensure that the role and responsibilities assigned, which can be updated as and when required, are adequately followed / completed well in time with no compromises on defined policy and procedures / controls.
• Maintain high standard of customer service management
• Manage transfer/registration at land department by coordinating with ADIB customer and sales team to process property registration appointments at land department .
• Handle mortgage for government housing program such as ADHA , SZHP
• Ensure following the schedule of appointment confirmed to sales /customers for registration of properties in respective land department.
• Report issues identified in any process, to be followed, to the line manager on time for timely escalation / resolution.
• Responsible for reviewing cases associated from Booking to Mortgage perfection and completing the tasks within in functional framework. Also responsible for pending cases to be accomplished in due course.
• Provide assistance to Manager in formulating/updating and implementing SOPs for the department and enhance SOP to bring more control.
• Visit banks for Buyout payment and collection of the documents.
• Maintaining tracking MIS of Each Case processes at respective Emirates.
• In depth knowledge to handle the of Home Finance End to End process login till Disbursement.
• All Cases Mortgage and Transfer should be process as per the Policy guideline.
• Complete file conversion from Advance to Ijara within agreed TAT

Specialist Skills / Technical Knowledge Required for this role:

A thorough understanding of Banks Policies and Product Knowledge

A thorough understanding of Islamic Products

Ability to work with minimal supervision