Assistant - Assets and Liabilities

National Bank of Fujairah; Fujairah Emirate; On-site; AED 56,000 - 89,000; Full time

Job summary

National Bank of Fujairah is seeking an Assistant in Assets and Liabilities to provide customer support within Operations. The role focuses on timely and accurate processing, adhering to bank policies, and delivering quality service.

You will handle processing tasks, respond to inquiries, and may take on higher-level duties as needed. The position emphasizes basic computer skills, English proficiency, and strong interpersonal abilities.

Qualifications

• High School is the minimum for UAE Nationals; expats require a pre-university degree.
• No work experience is required.

Responsibilities

• Carry out a range of processing functions ensuring timely and accurate completion of assigned work.
• Respond to internal and external customers promptly and courteously, providing adequate clarification.
• Undertake other duties at a similar or higher level when required.
• Suggest improvements to enhance efficiency and effectiveness of bank procedures.
• Escalate immediately to the Manager Central Operations if breach, risk or loss is suspected.
• Perform user acceptance testing pertinent to operations.
• Participate in BCP activities and be part of the unit's BCP recovery team.

Skills

Basic computer skills

Basic English language aptitude

Inter personal skills

Education

High School

Pre-University degree

Job description

Job Title: Assistant - Assets and Liabilities

Posting Start Date: 12/10/2026

Job Description:

Job Purpose

To provide customer support in any pre assigned section within Operations with a view to achieving timely and accurate processing and completion of work in line with bank laid down policy, process and procedures and delivering quality customer support in line with agreed service standards

Key Accountabilities

To carry out a range of processing functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.

Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.

Undertake other duties at a similar level or at a higher level, when required.

To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank’s procedures

Immediate escalation to the Manager Central Operations of any breach, risk or loss event suspected.

Perform user acceptance testing pertaining to operations

Participate in BCP activities abd be part of the units BCP recovery team as directed by the Unit Manager

Education

High School at the minimum for UAE Nationals and a Pre University degree in case of an Expat

Experience and Skills

Education level High School at the minimum for UAE Nationals and a Pre University degree in case of an Expat.
Work Experience - Not Required.

Specialist Skills/Competencies Required for the Role

• Basic computer skills
• Basic English language aptitude
• Good Inter personal skills

Technical Competencies

Customer Service- Service Delivery-Advanced Collaboration-Basic Customer Focus-Basic Results Orientation-Basic Communication-Basic Agility and Innovation-Basic Transaction Processing and Control- Service Delivery- Advanced Data Management-Service Delivery-Proficient Product Knowledge and Documentation- Service Delivery- Proficient Core and Regulatory Banking Systems-Service Delivery- Proficient Process Re-engineering-Service Delivery-Basic Policies and Procedures-Service Delivery-Advanced

Behavioural Competencies

Agility and Innovation-Basic Customer Focus-Basic Collaboration-Basic Communication-Basic Results Orientation-Basic