UAE National | Senior Customer Service Executive | Al-Futtaim Logistics | Abu Dhabi

Robinson & Co (Singapore) Pte Ltd; Abu Dhabi; On-site; AED 90,000 - 140,000; Full time

Job summary

Al-Futtaim Logistics in Abu Dhabi seeks a UAE National Senior Customer Service Executive to oversee customs documentation and vehicle import clearance through Abu Dhabi ports. The role emphasizes timely reporting, stakeholder coordination, and proactive process optimization.

Key responsibilities include preparing fuel consumption reports, assisting with Bills of Entry, and providing billing support to the Regional Operations Manager.

Qualifications

• Degree in any discipline.
• Minimum of 7 years of experience in customs operations or similar fields.
• Proficient knowledge of customs processes and procedures, including processing of customs passes.
• Excellent communication skills and ability to lead and coordinate efficiently.

Responsibilities

• Ensure timely documentation, clearance, and supply of all vehicle imports through Abu Dhabi ports.
• Prepare and submit Fuel Consumption Reports on time.
• Assist in timely clearance of all required vehicles and ensure they are supplied to customers promptly.
• Provide support for processing Bills of Entry and duty payment documents.
• Coordinate with internal and external customers to achieve goals with the Senior Customs Administrator.
• Maintain records of fueling for AFL Fleet and new vehicles, ensuring compliance with requirements.
• Report discrepancies or misuse of fuel/cards to management immediately.
• Assist in preparation of billing statements for submission to Regional Operations Manager monthly.
• Aid in preparation of staff customs/port pass processing requirements.

Skills

Customs clearance knowledge

Organizational skills

Stakeholder communication

Operations reporting

Education

Degree in any discipline

Job description

UAE National | Senior Customer Service Executive | Al-Futtaim Logistics | Abu Dhabi

• The Customs Executive is responsible for ensuring the efficient documentation and clearance of vehicle imports through Abu Dhabi ports, contributing to high customer satisfaction and achieving business objectives. The role requires meticulous reporting, coordination with various stakeholders, and assistance in process optimization. Key success factors include adherence to timelines, accuracy in documentation, and proactive management of customs processes.

Overview Of The Role:

• The Customs Executive is responsible for ensuring the efficient documentation and clearance of vehicle imports through Abu Dhabi ports, contributing to high customer satisfaction and achieving business objectives. The role requires meticulous reporting, coordination with various stakeholders, and assistance in process optimization. Key success factors include adherence to timelines, accuracy in documentation, and proactive management of customs processes.

What You Will Do:

General

• Ensure timely documentation, clearance, and supply of all vehicle imports through Abu Dhabi ports to maintain customer satisfaction and business targets.
• Prepare and submit Fuel Consumption Reports (AFL Fleet and new units) on time.
• Assist in the timely clearance of all required vehicles and ensure they are supplied to customers promptly.
• Provide support to the Senior Customs Administrator for the processing of Bills of Entry and duty payment-related documents.
• Coordinate with internal and external customers to achieve set goals, in collaboration with the Senior Customs Administrator.
• Maintain records of fueling for AFL Fleet and new vehicles, ensuring compliance with customer requirements and efficient use of Fuel Cards.
• Report any discrepancies or misuse of fuel/cards to management immediately.
• Assist in the preparation of billing statements for submission to the Regional Operations Manager monthly.
• Aid in the preparation of requirements for staff customs/port pass processing.

Required Skills To Be Successful:

• Thorough understanding of customs and clearance processes.
• Strong organizational skills with attention to detail.
• Ability to communicate effectively with diverse stakeholders.
• Proven ability to manage and report on key operational tasks efficiently.

What Qualifies You For The Role:

• Degree in any discipline.
• Minimum of 7 years of experience in customs operations or similar fields.
• Proficient knowledge of customs processes and procedures, including the processing of customs passes.
• Excellent communication skills and the ability to lead and coordinate efficiently.