(UAE National Only) Senior Personal Banking Advisor.CXC - RBG - DBC RAK Call Center.41.Client Experience and Conduct Group

Mashreqbank PSC; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Mashreqbank PSC in the United Arab Emirates is seeking a customer service representative to handle inbound calls, assist customers with inquiries and service requests, and initiate outbound calls as needed.

The role focuses on delivering accurate information, resolving issues by phone, and driving customer satisfaction while supporting banking product knowledge and sales targets.

Qualifications

• University graduate (preferably with finance/banking or maths)
• Bilingual
• 1–3 years experience
• Very customer focused
• Computer literate
• Excellent communication skills
• Strong listening skills

Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Skills

Excellent communication

Strong listening

Very customer focused

Bilingual

Computer literate

Education

University Graduate with finance/banking or maths

Tools

Computer skills

Job description

Job description

Responsible for handling inbound calls, assisting customers with their inquiries and service requests, providing accurate information, and initiating outbound calls as required.

Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Qualifications

• University Graduate (preferably with some finance / banking or maths component).
• Bilingual.
• 1 - 3 years experience
• Very customer focused
• Computer literate
• Excellent communication skills
• Strong listening skills.

Preferred candidate

Nationality

United Arab Emirates