Senior Customer Experience Lead - UAE National

Standard Chartered; Dubai; On-site; AED 60,000 - 120,000; Full time

Benefits offered by this job

Flexible working options

Job summary

Standard Chartered in Dubai seeks a customer service professional to handle inbound and outbound calls, resolve issues, and guide customers through banking products and digital services. The role emphasizes accuracy in data entry and adherence to risk and compliance guidelines.

Ideal candidates are fluent in English, with Arabic skills an advantage, capable of multitasking across systems, and able to meet KPIs while delivering superior client care in a dynamic banking environment.

Qualifications

• Graduate with strong communication skills and customer-focused mindset.
• Experience in Customer Service or Sales advantageous.
• Proficiency in English; Arabic skills considered a plus.

Responsibilities

• Call Handling: Answer inbound calls following scripts to provide information or process orders.
• Customer Support & Resolution: Resolve issues and guide customers through troubleshooting.
• Data Management: Record detailed notes in CRM during/after conversations.
• Escalation Management: Identify issues requiring escalation to supervisors.
• Outbound Communication: Make follow-up calls or surveys.
• Meet KPIs: Achieve targets like AHT, CSAT, and call volume.

Skills

Customer service

Communication

English fluency

Arabic helpful

Multitasking

Education

Graduate

Tools

CRM software

Job description

Standard Chartered in Dubai seeks a customer service professional to handle inbound and outbound calls, resolve issues, and guide customers through banking products and digital services. The role emphasizes accuracy in data entry and adherence to risk and compliance guidelines.

Ideal candidates are fluent in English, with Arabic skills an advantage, capable of multitasking across systems, and able to meet KPIs while delivering superior client care in a dynamic banking environment.