Customer Care Specialist - ( UAE Nationals )

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 40,000 - 56,000; Full time

Job summary

Abu Dhabi Islamic Bank is seeking a Customer Care Specialist for the Call Center in Abu Dhabi. The role involves handling inbound and outbound calls, guiding clients on stock brokerage accounts, and resolving issues with professionalism.

The ideal candidate will possess experience in call centers or stock brokerage, strong communication skills, fluency in Arabic and English, and proficiency with MS Word and PowerPoint.

Qualifications

• Previous experience in a call center, customer service, or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills, poise, and product knowledge.
• Strong time-management and communication skills.
• Knowledge of Word and PowerPoint.
• Ability to work under pressure.
• Fluent in Arabic Language and English.

Responsibilities

• Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
• Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
• Educate clients on the use of ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

Skills

Call center experience

Stock brokerage knowledge

Stock market principles

Presentation skills

Time management

Communication skills

Word

PowerPoint

Under pressure

Arabic & English fluency

Tools

MS Word

MS PowerPoint

Job description

Job description

Role : Customer Care Specialist - Call Center

Location : Abu Dhabi(UAE National Only)

Role Purpose:

The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.

Key Accountabilities of the role:

• Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
• Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
• Educate clients on the use ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.

• Participate in team meetings and training sessions to stay updated on company policies and procedures.

  
  

  Specialist Skills / Technical Knowledge Required for this role:

  
  
• Previous experience in a call center, customer service, or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills, poise, and product knowledge.
• Strong time-management and communication skills.
• Knowledge of “Word” and “PowerPoint”.
• Ability to work under pressure.
• Fluent in Arabic Language and English

Preferred candidate

Nationality United Arab Emirates