Customer Care Specialist ( UAE Nationals )

ADIB Group; Abu Dhabi; On-site; AED 40,000 - 80,000; Full time

Job summary

ADIB Group is seeking a Customer Care Specialist for the Call Center in Abu Dhabi to handle inbound/outbound calls, assist clients with account issues and educate on trading platforms. Fluency in Arabic and English is required, with knowledge of stock market principles to guide clients toward their financial goals.

The role emphasizes excellent communication, problem solving and collaboration with internal teams to ensure seamless client experiences.

Qualifications

• Previous experience in a call center or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Strong presentation, poise and product knowledge.
• Strong time-management and communication skills.
• Proficiency with Word and PowerPoint.
• Ability to work under pressure.
• Fluency in Arabic and English.

Responsibilities

• Handle incoming client inquiries via phone and email providing accurate and timely information about our services and products.
• Assist clients with account-related issues including account setup maintenance and troubleshooting.
• Educate clients on the use ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments such as Client Services Compliance Sales and Operations to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

Skills

Call center experience

Stock brokerage knowledge

Excellent communication

Arabic and English fluency

Problem solving

Tools

MS Word

PowerPoint

Job description

Description

Role: Customer Care Specialist - Call Center
Location: Abu Dhabi(UAE National Only)
Role Purpose:
The Call Center Advisor will handle inbound and outbound calls providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills a strong understanding of stock market principles and a passion for helping clients achieve their financial goals.
Key Accountabilities of the role:

• Handle incoming client inquiries via phone and email providing accurate and timely information about our services and products.
• Assist clients with account-related issues including account setup maintenance and troubleshooting.
• Educate clients on the use ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments such as Client Services Compliance Sales and Operations to ensure a seamless client experience and resolve complex issues.

• Participate in team meetings and training sessions to stay updated on company policies and procedures.

  Specialist Skills / Technical Knowledge Required for this role:

• Previous experience in a call center customer service or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills poise and product knowledge.
• Strong time-management and communication skills.
• Knowledge of Word and PowerPoint.
• Ability to work under pressure.
• Fluent in Arabic Language and English

Required Experience:

IC