Customer Care Specialist - ( UAE Nationals )

ADIB; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

ADIB is seeking a customer service professional for its Securities brokerage division in Abu Dhabi. You will handle client calls and emails, assist with account setup and troubleshooting, and educate clients on ADIB trading platforms. You will collaborate with cross-functional teams to resolve issues and ensure client satisfaction.

The role requires knowledge of stock market principles, experience in a call center or brokerage setting, and fluency in Arabic and English.

Qualifications

• Experience in a call center or customer service in stock brokerage.
• Knowledge of stock market principles and trading platforms.
• Proficient in Word and PowerPoint; strong communication.

Responsibilities

• Handle inbound and outbound client calls and emails about stock brokerage accounts.
• Assist clients with account setup, maintenance and troubleshooting.
• Educate clients on ADIB Securities trading platforms and tools.
• Resolve complaints professionally, escalating complex cases to supervisors.
• Follow up with clients to confirm issues are resolved.
• Collaborate with Client Services, Compliance, Sales and Operations teams.
• Participate in team meetings and training sessions.

Skills

Communication skills

Time management

Pressure handling

Presentation skills

Tools

Word

PowerPoint

Job description

Responsibilities

• Handle inbound and outbound client calls and emails about stock brokerage accounts
• Assist clients with account setup, maintenance and troubleshooting
• Educate clients on ADIB Securities trading platforms and tools
• Resolve complaints professionally, escalating complex cases to supervisors
• Follow up with clients to confirm issues are resolved
• Collaborate with Client Services, Compliance, Sales and Operations teams
• Participate in team meetings and training sessions

Requirements

• Previous experience in a call center, customer service or stock brokerage environment
• Knowledge of stock market principles and trading platforms
• Good presentation skills, poise and product knowledge
• Strong time-management and communication skills
• Knowledge of Word and PowerPoint
• Ability to work under pressure
• Fluent in Arabic and English

About the Company

• Abu Dhabi Islamic Bank (ADIB) Securities brokerage services.