UAE National | MIS Executive | Al-Futtaim Automotive | FAMCO

Al Futtaim Private Company (LLC); Dubai; Presencial; AED 90 000 - 130 000; Tempo integral

Resumo da oferta

Al Futtaim Private Company (LLC) in Dubai is seeking an MIS Supervisor to provide frontline support staff with effective systems solutions and maintain up-to-date master data to optimize Aftersales operations.

The role focuses on SAP backend issues resolution, package maintenance, and ensuring accurate WIP and pricing alignment, with close collaboration across Aftersales, Finance, and IT teams to drive efficiency and revenue growth.

Qualificações

• Must have graduate or diploma, preferably with automotive experience.
• 5 years of experience in a relevant position.
• Background in Pricing Analyst/Assistant roles is mandatory.
• Automotive aftersales experience is mandatory.

Responsabilidades

• Assist all branches service staff by answering their queries and resolving system-related issues within 48 hours.
• Liaise with other departments such as Aftersales, Finance, and EIT to resolve issues efficiently.
• Ensure to create and resolve issues related to PDI Packages and ensure alignment with approved menu pricing.
• Prepare and manage the system for DIO accessories through package creation, modification, and extension for required models.
• Support campaign rollouts by ensuring package upload and system management throughout the campaign timeline.
• Upload Service Advisor shifts and technicians' work schedules for smooth appointment booking and time clocking.
• Resolve WIP, special discount issues, and maintain accuracy in system operations.

Conhecimentos

MS Office proficiency

Data management

Problem solving

Interpersonal communication

Formação académica

Graduate or Diploma Holder

Ferramentas

SAP IS AUTO

Excel

Descrição da oferta de emprego

Overview Of The Role

• The MIS Supervisor is responsible for providing frontline support staff with effective systems solutions, ensuring smooth operations through up-to-date master data management, and reviewing and optimizing processes for efficiency. This role is crucial in the Aftersales department, directly supporting SAP issues resolution and package maintenance to enhance revenue generation. Effective management of SAP backend tables for system integration is critical to achieving success in this role.

What You Will Do

Systems Support

• Assist all branches service staff by answering their queries and resolving system-related issues within 48 hours.

• Liaise with other departments such as Aftersales, Finance, and EIT to resolve issues efficiently.

• Ensure to create and resolve issues related to PDI Packages and ensure alignment with approved menu pricing.

• Prepare and manage the system for DIO accessories through package creation, modification, and extension for required models.

• Support campaign rollouts by ensuring package upload and system management throughout the campaign timeline.

• Upload Service Advisor shifts and technicians' work schedules for smooth appointment booking and time clocking.

• Resolve WIP, special discount issues, and maintain accuracy in system operations.

Desired Candidate Profile

Required Skills To Be Successful

• Strong Microsoft Office skills, especially in Excel.

• ERP experience, specifically SAP IS AUTO.

• Proficient in data warehousing, data management, and conducting data quality checks.

• Excellent communication, interpersonal, and problem-solving skills.

What Qualifies You For The Role

• Graduate or Diploma Holder, preferably with automotive experience.

• 5 years of experience in a relevant position.

• Background in Pricing Analyst/Assistant roles is mandatory.

• Automotive aftersales experience is mandatory.