MIS Executive - SAP & Data Systems, Aftermarket

Al Futtaim Private Company (LLC); Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Al Futtaim Private Company (LLC) in Dubai is seeking an MIS Supervisor to provide frontline support staff with effective systems solutions and maintain up-to-date master data to optimize Aftersales operations.

The role focuses on SAP backend issues resolution, package maintenance, and ensuring accurate WIP and pricing alignment, with close collaboration across Aftersales, Finance, and IT teams to drive efficiency and revenue growth.

Qualifications

• Must have graduate or diploma, preferably with automotive experience.
• 5 years of experience in a relevant position.
• Background in Pricing Analyst/Assistant roles is mandatory.
• Automotive aftersales experience is mandatory.

Responsibilities

• Assist all branches service staff by answering their queries and resolving system-related issues within 48 hours.
• Liaise with other departments such as Aftersales, Finance, and EIT to resolve issues efficiently.
• Ensure to create and resolve issues related to PDI Packages and ensure alignment with approved menu pricing.
• Prepare and manage the system for DIO accessories through package creation, modification, and extension for required models.
• Support campaign rollouts by ensuring package upload and system management throughout the campaign timeline.
• Upload Service Advisor shifts and technicians' work schedules for smooth appointment booking and time clocking.
• Resolve WIP, special discount issues, and maintain accuracy in system operations.

Skills

MS Office proficiency

Data management

Problem solving

Interpersonal communication

Education

Graduate or Diploma Holder

Tools

SAP IS AUTO

Excel

Job description

Al Futtaim Private Company (LLC) in Dubai is seeking an MIS Supervisor to provide frontline support staff with effective systems solutions and maintain up-to-date master data to optimize Aftersales operations.

The role focuses on SAP backend issues resolution, package maintenance, and ensuring accurate WIP and pricing alignment, with close collaboration across Aftersales, Finance, and IT teams to drive efficiency and revenue growth.