Travel Programs & Partnerships Manager

Gulf News; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Gulf News in Dubai is seeking a Travel Manager to oversee flight reservations, hotel bookings, transfers, and comprehensive travel arrangements for corporate clients.

You will lead a team of travel consultants, coordinate with airlines and hotels, and negotiate favorable rates while ensuring policy compliance and timely service.

The role includes budgeting, reporting on bookings and expenses, handling customer issues, and developing travel packages that meet client needs and company guidelines.

Responsibilities

• Flight bookings: Manage flight reservations, ticket issuance, cancellations, rebooking, and refunds.
• Hotel reservations: Arrange hotel accommodation, transfers, and other travel services.
• Travel planning: Prepare travel itineraries, tour packages, and business travel schedules.
• Team management: Supervise travel consultants, ticketing staff, and customer service employees.
• Supplier management: Negotiate rates and maintain relationships with airlines, hotels, tour operators, and travel suppliers.
• Budget control: Monitor travel expenses, negotiate competitive prices, and reduce unnecessary costs.
• Customer service: Handle customer complaints, urgent changes, cancellations, and travel-related problems.
• Corporate travel: Manage business trips, employee travel policies, approvals, and expense reports.
• Visa assistance: Coordinate visa applications and travel documents where the agency provides these services.
• Sales and business development: Develop travel packages, attract new clients, and maintain relationships with existing customers.
• Compliance: Ensure bookings and travel services comply with company policies and applicable travel regulations.
• Reporting: Prepare reports on revenue, bookings, customer satisfaction, expenses, and team performance.

Job description

Gulf News in Dubai is seeking a Travel Manager to oversee flight reservations, hotel bookings, transfers, and comprehensive travel arrangements for corporate clients.

You will lead a team of travel consultants, coordinate with airlines and hotels, and negotiate favorable rates while ensuring policy compliance and timely service.

The role includes budgeting, reporting on bookings and expenses, handling customer issues, and developing travel packages that meet client needs and company guidelines.