Travel Consultant

CS & Clarks; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Dubai-based travel consultancy seeks a proactive Travel Consultant to manage client relationships, plan and book business and leisure trips, and negotiate with vendors. You will build a client database, conduct sales calls, and help grow the business while delivering exceptional customer service in a fast-paced environment.

Strong communication and negotiation skills, plus travel booking software proficiency, are essential.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field.
• Proven experience as a travel consultant or in a similar role within the travel industry.
• Strong understanding of travel booking systems, reservation procedures, and travel regulations.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced, customer-focused environment.
• Proficiency in MS Office and travel booking software.
• Commitment to providing exceptional customer service and ensuring client satisfaction.

Responsibilities

• Client Relationship Management: understand members' needs, prepare offers, and tailor travel solutions.
• Travel Planning and Booking: organize trips, book tickets, hotels, and packages; inform clients of updates.
• Vendor Negotiation and Relationship Management: negotiate with vendors and secure competitive rates.
• Sales and Business Development: build leads, conduct calls, and meet monthly sales targets.
• Team Collaboration and Support: foster internal collaboration and support clients remotely when needed.
• Administrative Duties and Miscellaneous Tasks: support daily operations and tasks directed by management.

Skills

Communication

Negotiation

Interpersonal skills

MS Office

Travel booking software

Teamwork

Independent worker

Attention to detail

Education

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field

Job description

Consultancy Full Time Dubai, United Arab Emirates

Job Description

Key Responsibilities

1.Client Relationship Management:

• Understand and anticipate members' needs and travelpreferences to provide personalized travel recommendations and solutions.
• Prepare offers based on client requests and expectations,considering product options, service levels, and budget constraints.
• Proactively suggest tailor-made travel ideas based onclients' profiles, lifestyles, and previous booking history.

2.Travel Planning and Booking:

• Organize members' business and leisure trips, includingbooking airline tickets, hotels worldwide, holiday packages, and other travelservices as required.
• Keep members informed of essential travel information suchas travel times, transportation options, connections, and schedule changes.
• Handle all administrative procedures related to members'trips, including visas, international driving licenses, passport validity andrenewal, and other necessary documents.

3.Vendor Negotiation and Relationship Management:

• Negotiate services, deals, and offers with local andinternational vendors, ensuring compliance with service level agreements andcontracted pricing.
• Develop strong working relationships with vendors to securecompetitive rates and enhance service quality.

4.Sales and Business Development:

• Create a database of potential clients, including corporateand individual travelers, and establish leads through proactive communicationand networking.
• Conduct sales calls to corporate clients, including existingaccounts, potential leads, and prospects, to promote our services and securebookings.
• Take all necessary measures to meet monthly sales targetsand contribute to the overall growth and success of the business.

5.Team Collaboration and Support:

• Develop strong internal working relationships with all teammembers, fostering collaboration and cooperation.
• Identify opportunities for savings and service enhancements,implementing best practices to ensure smooth operations and exceptionalcustomer service.
• Provide continuous support to clients, even outside workinghours, especially during emergency situations.

6.Administrative Duties and Miscellaneous Tasks:

• Work with transparency, good faith, and cooperation with thehead office team from all departments.
• Commit to undertaking any task necessary for the smoothfunctioning of daily operations, as directed by management.
• Perform any other duties deemed necessary by management tosupport the overall objectives of the company.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism,Business Administration, or related field.
• Proven experience as a travel consultant or in a similarrole within the travel industry.
• Strong understanding of travel booking systems, reservationprocedures, and travel regulations.
• Excellent communication, negotiation, and interpersonalskills.
• Ability to work independently and as part of a team in afast-paced, customer-focused environment.
• Proficiency in MS Office and travel booking software.
• Commitment to providing exceptional customer service andensuring client satisfaction.

Skills

Notes

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