Travel Consultant

Al Tayer Group; Dubai; Vor Ort; AED 60.000 - 80.000; Vollzeit

Zusammenfassung

Al Tayer Group in Dubai seeks an experienced travel advisor to guide customers through routes and airlines, tailor options to budgets, and process tickets accurately to drive repeat business.

You will propose cost-saving add-ons, maintain a detailed customer database, handle payments transparently, and stay updated on travel regulations to provide precise, compliant advice.

Qualifikationen

• 3-5 years experience in the travel industry.
• Intermediate / A' Levels.
• IATA certification would be an advantage.

Aufgaben

• Provide customers with information on travel options and assist them to choose the most suitable route/airline according to their budget and needs, and process their tickets in time to enable informed decisions.
• Make proposals to clients to limit travel costs and offer add-on services (airport pickup, hotel accommodation).
• Comply with policies and procedures relating to ticketing and cash/cheque collection to maintain transparency in transactions.
• Maintain an up-to-date database on regular customers, including bookings, frequent traveler numbers, and preferences for personalized service.
• Receive and process customer feedback after travel to gauge service quality and identify improvement opportunities.
• Follow-up with defaulting customers to collect overdue payments and support company accounts.
• Update product knowledge and keep abreast of latest travel rules/regulations to offer precise, compliant advice.

Ausbildung

Intermediate / “A’ Levels

IATA certification (advantage)

Jobbeschreibung

To provide customers with desired information on travel options, assist them in choosing the right route/ airline suiting their budgets and process their tickets in order to sustain continued customer patronage and reach sales targets

Responsibilities

Functional Roles and Responsibilities

• Provide customers with desired information on various travel options available, assist them to choose the most suitable route/ airline according to their budget/ needs, and process their tickets in time to enable them to make well informed decisions on their travel & embark on the journey.
• Make proposals to clients to limit the cost of travel or offer services to reduce the add-on costs like airport pick-ups, hotel accommodation etc.
• Comply with all administrative policies and procedures relating to ticketing and collection of cash/ cheques from customers, in order to avoid discrepancies and disputes at a later date and to maintain transparency in all transactions dealing with money.
• Maintain an up-to-date database on all regular customers pertaining to their bookings, frequent traveler numbers, meal / seat preferences etc., to offer them personalized service and sustain their continued patronage.
• Receive and process customer feedback, after completion of travel, to gauge their views/ opinions on the level & quality of service offered by ATTA and scope for improvement, if any.
• Follow-up with defaulting customers to collect overdue payments to enable the company to settle its’ accounts and achieve its’ business objectives.
• Update ones’ product knowledge, general information on latest developments, rules/ regulations pertaining to travel industry to be enabled to offer the precise kind of advice that suits the customers’ needs and ensures their satisfaction.

Qualifications

Education/Certification and Continued Education

• Intermediate / “A’ Levels
• Additional qualifications in IATA certification would be an advantage

Years of Experience

• 3-5 years experience in the travel industry