Training & Quality Lead – Partner Onboarding

MyJobsFeed; Dubai; Hybrid; AED 112,000 - 167,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Careem in Dubai is seeking a proactive Training & Quality Executive for the Partner Onboarding team at Dineout. This hybrid role focuses on bridging quality assurance and partner capability, owning the end-to-end loop from audits to enhancing onboarding programs and training materials while collaborating with restaurant partners to optimize listings and resolve customer escalations.

You will plan and deliver training, develop SOPs, perform quality checks on catalog data, and analyze audit

Qualifications

• Strong background in training delivery, quality assurance, or partner management in relevant platforms.
• Experience designing SOPs, training materials, and evaluation scorecards.
• Ability to analyze audit insights and improve onboarding processes.

Responsibilities

• Plan and deliver training programs for partners and internal teams.
• Develop and update SOPs and training materials.
• Conduct quality checks on catalog data and listings.
• Analyze audit insights to optimize processes and partner performance.
• Coordinate with partner and customer operations to resolve escalations.

Skills

Training delivery

Quality assurance

Partner management

Customer escalations

Job description

Careem in Dubai is seeking a proactive Training & Quality Executive for the Partner Onboarding team at Dineout. This hybrid role focuses on bridging quality assurance and partner capability, owning the end-to-end loop from audits to enhancing onboarding programs and training materials while collaborating with restaurant partners to optimize listings and resolve customer escalations.

You will plan and deliver training, develop SOPs, perform quality checks on catalog data, and analyze audit