Senior Product Designer

MyJobsFeed; Dubai; Hybrid; AED 112,000 - 167,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Careem in Dubai is seeking a proactive Training & Quality Executive for the Partner Onboarding team at Dineout. This hybrid role focuses on bridging quality assurance and partner capability, owning the end-to-end loop from audits to enhancing onboarding programs and training materials while collaborating with restaurant partners to optimize listings and resolve customer escalations.

You will plan and deliver training, develop SOPs, perform quality checks on catalog data, and analyze audit

Qualifications

• Strong background in training delivery, quality assurance, or partner management in relevant platforms.
• Experience designing SOPs, training materials, and evaluation scorecards.
• Ability to analyze audit insights and improve onboarding processes.

Responsibilities

• Plan and deliver training programs for partners and internal teams.
• Develop and update SOPs and training materials.
• Conduct quality checks on catalog data and listings.
• Analyze audit insights to optimize processes and partner performance.
• Coordinate with partner and customer operations to resolve escalations.

Skills

Training delivery

Quality assurance

Partner management

Customer escalations

Job description

Training & Quality Executive

Careem is seeking a proactive and detail-oriented Training & Quality Executive for their Partner Onboarding team at Dineout in Dubai, UAE. This hybrid role focuses on bridging quality assurance and partner capability building, owning the end-to-end loop from quality audits to improving onboarding programs and training materials. The successful candidate will also work with restaurant partners to optimize listings and resolve customer escalations.

Key responsibilities include planning and delivering training, developing SOPs, conducting quality checks on catalog data, analyzing audit insights for process optimization, and managing partner and customer operations.

Job Details

Full-time Dubai AE

Advertised Position

Training & Quality Executive

Job Overview

Source: Careem

Qualification: Strong background in training delivery, quality assurance, or partner management, preferably within quick-commerce, food delivery, or e-commerce platforms.

Experience: Experience in customer success, partner success, or escalations management with a strong customer-first mindset.

Type: Full-time

Location: Dubai

Listed: 4d ago

Rules & Eligibility

• Applicants should have strong analytical and problem‑solving abilities.
• Applicants should have the ability to design engaging training materials, SOPs, and user-friendly job aids.
• Applicants should have high attention to detail and proficiency in tracking metrics and working with evaluation scorecards.
• Careem offers a hybrid work model: 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year (for individual contributor roles in tech, 2 office days a week and 3 to work from home).