Training & Quality Lead — Hybrid & Unlimited PTO

Tanqeeb; Abu Dhabi; Hybrid; AED 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare benefits

Gym & fitness reimbursements

Job summary

Careem is expanding its Everything App in the Middle East and seeks a Training & Quality Executive in a hybrid role. You will bridge quality assurance with partner capability building, owning onboarding, SOP updates, and post-training assessments to elevate partner performance on the Careem app.

You will also coordinate with restaurant partners to optimize menus and promotions, while resolving customer escalations to ensure a high-quality experience for partners and users.

Qualifications

• Strong background in delivering training programs and quality assurance processes.
• Experience coordinating with partner ecosystems, especially in quick-commerce or delivery platforms.
• Ability to design SOPs, job aids, and training materials.

Responsibilities

• Plan and deliver onboarding programs for new partners and refresher sessions for existing partners.
• Audit partner catalogs, pricing, visuals and campaigns; provide actionable feedback.
• Update training content based on audit insights and tracking quality metrics.
• Collaborate with partners to refresh menus, imagery, offers and campaign listings; manage escalations with a customer-first mindset.

Skills

Training delivery

Quality assurance

Partner management

Analytical skills

Communication skills

Job description

Careem is expanding its Everything App in the Middle East and seeks a Training & Quality Executive in a hybrid role. You will bridge quality assurance with partner capability building, owning onboarding, SOP updates, and post-training assessments to elevate partner performance on the Careem app.

You will also coordinate with restaurant partners to optimize menus and promotions, while resolving customer escalations to ensure a high-quality experience for partners and users.