Trade Operations Manager – Client Service & Process

Standard Chartered; Dubai; Hybrid; AED 250,000 - 420,000; Full time

Job summary

Standard Chartered is seeking a Trade Services Professional in Dubai to manage end-to-end trade operations, educate clients on digitization, and ensure data confidentiality. You will coordinate with Premium Service Managers, monitor critical transactions, and drive timely responses with internal teams.

The role emphasizes risk awareness, ICC rule knowledge, and proactive client engagement to enhance service delivery and compliance while supporting business growth.

Qualifications

• Experience in handling Trade Services / Trade Operations with advanced Trade Product Knowledge.
• Undergraduate degree.
• Thorough understanding of ICC rules, local laws, legal risks, and operational risks.
• Experience working in Trade products viz. Collections, Letters of Credit, Guarantees / SBLC, Open account financing / Receivable Purchases (Factoring), Islamic Trade.
• ICC Certifications viz. CDCS, CSDG etc will be an added advantage.

Responsibilities

• Identify reasons for disruptions and provide fixes and solutions for seamless execution of transactions.
• Meeting clients at regular intervals to educate and influence digitization, provide insight reviews and analysis.
• Ensuring maintaining client data confidentiality.
• Provide personalised service for Trade Clients.
• Provide backup for other Premium Service Managers.
• Monitor and ensure prioritisation of Trade Priority clients’ transactions to achieve targeted TAT.
• Provide quarterly feedback to clients on Transaction flow and queries to reduce TAT.
• Meet customers to gain feedback and suggestions for improvement.
• Increase proactive communication to reduce client dependency on Bank.
• Ensure timely action on queries raised by Trade Processing team with clients and stakeholders.

Skills

Trade Knowledge

Client Service

General Banking

Email Skills

MS Office

Stakeholder Management

Education

Undergraduate

Job description

Standard Chartered is seeking a Trade Services Professional in Dubai to manage end-to-end trade operations, educate clients on digitization, and ensure data confidentiality. You will coordinate with Premium Service Managers, monitor critical transactions, and drive timely responses with internal teams.

The role emphasizes risk awareness, ICC rule knowledge, and proactive client engagement to enhance service delivery and compliance while supporting business growth.