Trade Services Specialist (Outsource)

ADIB Group; Dubai; On-site; AED 200,880 - 312,480; Full time

Job summary

ADIB Group is seeking a Trade Services Specialist (Outsource) in Dubai to deliver personalized service across documentary trade finance transactions. You will support relationship managers, ensure accurate processing, and coordinate with internal teams to complete complex trade operations.

The role requires strong knowledge of trade products, Islamic finance, and local UAE market dynamics, with excellent presentation and client-facing skills to drive cross-sell opportunities and maintain high

Qualifications

• Bachelor’s or Master’s degree required; CDCS/CITF preferred.
• Experience in trade finance and documentary credits.
• Knowledge of UAE trade finance market and regulations.
• Strong presentation, negotiation and stakeholder management skills.

Responsibilities

• Process and manage documentary trade finance transactions.
• Support Relationship Management Team on customer queries and transactions.
• Coordinate with internal departments to finalize and settle trades.
• Provide advisory services on trade facilities and risk management.
• Cross-sell GTB products to clients and maintain service quality.

Skills

Trade product knowledge

ADIB product familiarity

Presentation & negotiation

Change leadership

Islamic Trade Finance

Cross-selling & service

Online banking for corporate

UAE trade finance knowledge

Problem solving

Cultural adaptability

Education

Bachelor’s/Master’s Degree

CDCS or CITF certification

Job description

Description

Role: Trade Services Specialist (Outsource)

Location: Dubai

Role Purpose: Trade Service Specialist role is to provide personalized and satisfactory service at the Business Banking Branches through:

• Servicing the customers in terms of execution of Documentary Trade Finance transactions and query management
• Supporting the Relationship Management Team in the overall customer transactions & queries
• Supporting the GTB Product WBG & GTB Sales BBD Team in the Global Transaction Banking and the delivery channel for transaction execution and query management
• Liaising with the internal partners to ensure the completion of transactions and queries
• To manage effectively & efficiently the complex part of Trade Finance execution

Key Accountabilities of the role

• Familiarize yourself about local laws, institutional policies / procedures and international standards, conventions / practices like UCP, URC, URR, ISP, ISBP, URDG etc.
• Check the Trade documents and assure that they are in line with the implemented international and Trade standards and practices (UCP, URC, URR, ISP, ICBP, URDG)
• Identify and monitor actual and potential risk and take proactive measures to control bank exposures while reviewing the trade instrument and ensuring that all relevant details are congruent with a clean customer application from inception of the transaction to final collection
• Providing efficient solutions to the customers in case of any issue between the customer and importer or exporter
• Efficient coordination with the internal Departments CAD, Legal, Sharia Operations, FI, Compliance, Business and Treasury
• Be fully aware of ADIBs GTB Products and support the Product teams in reviewing new developed cash and trade products
• Do the required signature verification according to ADIBs Policies and Procedures
• Providing direct front-desk customer assistance; directing and providing information to customers
• Raising customers concerns and facilitating the resolution of customer complaints
• Do proactive cross selling for GTB products
• Assure proper handling of documents and check endorsements prior to delivery of Trade documents as per ADIBs Policy and Procedures especially Trade Policies
• Make sure that customer instructions are completed and delivered effectively and efficiently in accordance with the set TAT
• Providing the customer with advisory services related to Trade and to assure smooth processing of a transaction
• MIS – Quality and reliability of reports weekly and monthly
• Provide inputs to GTB sales team in structuring trade facilities based on clients interactions / requirements
• Assist the line manager in all activities required to ensure that the risk involved in the designated product portfolio is monitored and mitigated – this includes Technical Workability, Compliance and AML risk, Documentary Risk, loss of income, as well as ensuring that all transactions are well accommodated according to all related approvals from the designated approving bodies with any deferrals or exceptions approvals as per ADIBs Trade Policies
• Maintain confidentiality at all times

Specialist Skills / Technical Knowledge Required for this role

• Comprehensive knowledge of trade products including all trade financing products offered by ADIB
• Familiarity with ADIBs products
• Advanced presentation and negotiation skills
• Ability to initiate, influence and lead change
• Islamic Trade Finance products and services
• Excellent cross selling and Service skills
• Understanding of Online banking for corporate & Public sector
• In-depth knowledge of the local UAE Trade Finance market
• Good problem-solving skills
• Cultural sensitivity and adaptability

Previous experience

• Bachelor’s/Master’s Degree. Highly preferable to be Certified CDCS or CITF
• Minimum of 3 years of trade finance experience
• Experience in turning strategic concepts into defined business outcomes
• Fostering and influencing senior stakeholder relationships with necessary departments and stakeholders responsible for delivering the product proposition (both internal and external)
• Be able to recognize and make recommendations based on existing or expected market trends
• Structuring of Trade Facilities

Required Experience: Unclear Seniority