Ticketing & Information Assistant

Tanqeeb; Dubai; Hybrid; AED 33,000 - 66,000; Part time

Benefits offered by this job

Flexible hours

Hybrid work arrangement

Job summary

Tanqeeb in Dubai is seeking a Ticketing & Information Assistant for a part-time hybrid role to support ticketing, reservations, and information management. You will process requests, update booking records, and coordinate schedules to keep operations running smoothly.

The role emphasizes accuracy, attention to detail, and good communication with internal teams, travel partners, and customers. You will gain practical experience across ticketing workflows, scheduling, and administrative

Qualifications

• 3+ years in ticketing or related field preferred.
• Bachelor’s degree or equivalent in Business, Tourism, Hospitality, Administration, or related field preferred.
• Strong attention to detail with names, dates, times, and booking information.

Responsibilities

• Assist with daily ticketing, booking, and information administration.
• Process ticketing and booking requests according to procedures.
• Enter and update passenger, visitor, booking, itinerary, event, or reservation information in systems.

Skills

Ticketing systems

Booking administration

Information management

Data entry accuracy

Communication skills

Education

Bachelor's degree

Tools

Booking systems

Spreadsheets

CRM platforms

Databases

GDS platforms

Job description

We’re Hiring: Ticketing & Information Assistant Location: United Arab Emirates Employment Type: Part-Time Work Arrangement: Hybrid

About Us

We support businesses and organizations with ticketing administration, booking coordination, information management, scheduling, and operational support. Our work focuses on maintaining accurate booking information, coordinating reservations and requests, and ensuring information is organized and accessible across daily operations.

The Role

We are looking for a Ticketing & Information Assistant to support ticketing, booking, information, and administrative activities. The role involves processing requests, maintaining booking records, coordinating schedules, updating information, and supporting internal teams with accurate and timely documentation.

Key Responsibilities

• Assist with daily ticketing, booking, reservation, and information administration.
• Process ticketing and booking requests according to established procedures.
• Enter and update passenger, visitor, booking, itinerary, event, or reservation information in relevant systems.
• Verify dates, times, names, quantities, destinations, booking details, and related information.
• Maintain accurate ticketing, reservation, and transaction records.
• Assist with ticket issuance, amendments, cancellations, confirmations, and rebooking where applicable.
• Monitor booking status, pending requests, confirmations, and outstanding requirements.
• Coordinate with travel, transport, event, operations, or administrative teams as required.
• Maintain organized databases, spreadsheets, booking systems, and digital records.
• Prepare confirmations, schedules, information sheets, reports, and related documentation.
• Follow up on missing information, pending approvals, booking changes, and documentation requirements.Assist with checking availability, schedules, routes, event details, or other relevant information.
• Coordinate information updates across internal systems and operational records.
• Support the preparation of daily or periodic ticketing and booking reports.
• Identify discrepancies in booking records, schedules, ticket details, or transaction information.
• Escalate complex booking issues, system errors, or unresolved discrepancies when required.
• Maintain accurate records of changes, cancellations, amendments, and completed transactions.
• Support improvements to ticketing, information management, booking, and administrative workflows.

Requirements

• 3+ years of experience in ticketing, reservations, booking administration, travel operations, event administration, transportation, or a related field preferred.
• Bachelor’s degree or equivalent in Business, Tourism, Hospitality, Administration, or a related field preferred.
• Good understanding of ticketing, booking, reservation, scheduling, or information administration processes.
• Strong attention to detail when handling names, dates, times, routes, quantities, and booking information.
• Good organizational and time-management skills.
• Comfortable using booking systems, spreadsheets, databases, CRM platforms, and digital administrative tools.
• Strong written and verbal communication skills.
• Good numerical and data-entry accuracy.
• Ability to manage multiple booking requests, changes, records, and deadlines.
• Ability to follow established procedures and maintain accurate documentation.
• Experience with reservation systems, GDS platforms, ticketing software, event systems, or travel technology is an advantage.

What We Offer

• Hybrid part-time work arrangement.
• Flexible hours designed to support a balanced working schedule.
• Practical experience across ticketing, reservations, booking administration, information coordination, and operational support.
• Exposure to travel, transportation, events, scheduling, and digital booking workflows.
• A professional and collaborative working environment.