Reservation & Ticketing Agent

Velora Aviation; Abu Dhabi; On-site; AED 89,280 - 133,920; Full time

Job summary

Velora Aviation in Abu Dhabi is seeking an experienced candidate for a role involving issuance of tickets and EMDs for airlines. Responsibilities include cash handling, reporting, and customer service functions aimed at providing seamless travel experiences.

The ideal candidate should have a degree in Aviation or relevant experience, a certificate in IATA, and proficiency in Microsoft Excel. A minimum of two years of experience in the aviation industry and willingness to work shifts are mandatory.

Qualifications

• Minimum 2 years of experience in the aviation industry.
• Willingness to work in a shift pattern.
• Fluent in English (written & verbal).

Responsibilities

• Issue manual and system-generated EMDs and tickets.
• Handle cash and credit card sales.
• Prepare sales revenue reports.

Skills

Customer service skills

Cash handling

Ticketing functions

Problem-solving

Communication

Education

Degree in Aviation or relevant experience

Certificate in IATA/Ticketing

Tools

Amadeus reservations system

Microsoft Excel

Job description

Accountabilities

• Issuance of manual and system generated EMDs and manual documents for customer airlines operating out of Zayed International Airport.
• Ticketing functions for customer airlines, including issuance and reissuance of tickets and ancillaries using Amadeus reservations desktop.
• Effective land transport arrangements for disrupted guests.
• Reporting issued documents daily to respective finance teams.
• Handling cash and credit card sales daily, shift‑wise reconciliation, reporting to shift DOS on duty.
• Making cash deposits to respective accounts.
• Responding to queries and charge‑back cases with supporting documents to finance and revenue teams with customer airlines.
• Preparation of sales revenue reports on daily, weekly, and/or monthly basis and reporting to relevant airlines.
• Managing stock of EBTs, MCOs – stock control, issuance, segregation, reporting and replenishment.
• Managing the Hub petty cash: releasing cash with necessary approvals, documentation, and replenishment; maintaining the petty cash tracker.

Education & Experience

• Any degree level education preferably in Aviation / airline management or relevant work experience.
• Certificate courses with IATA / Ticketing & fare calculations.
• Minimum 2 years previous aviation industry experience required within an operational environment including training.
• Fluent and proficient in English (written & verbal).
• Fluent and proficient in MS Office (Excel).
• Willingness to work in a shift pattern.