Theater Usher: Guest Experience & Access Host

Wynn Al Marjan Island; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Wynn Al Marjan Island in Dubai is seeking an Usher – Theater Operations to join the resort’s Theater Operations team. You will greet audience members, guide them to seats, check tickets, and ensure a smooth and welcoming theatre experience.

The role requires strong communication, the ability to work under pressure, and a customer‑centric mindset. The position is on-site in the UAE, with benefits including competitive pay and the opportunity to work with a luxury hospitality brand.

Qualifications

• 2 years in a Theatre Usher or Hospitality service industry is preferred.
• Familiarity with West End / Broadway or Theatre venues or performance schedules.
• Basic first aid training (optional, can be provided)
• Must be able to manage staff and perform under pressure.
• Friendly, welcoming, and professional demeanor.
• Strong verbal communication skills
• Calm under pressure with quick problem-solving ability
• Attention to detail and pride in venue presentation
• A team player with a flexible attitude

Responsibilities

• Greet audience members warmly and assist with queries.
• Provide directions to seats, facilities, and concessions.
• Deliver exceptional service to patrons, including VIP and access customers.
• Check tickets (physical and digital) efficiently and courteously.
• Direct latecomers to designated entry points at appropriate intervals.
• Monitor audience behavior and report disruptions to supervisors/management/security.
• Support the safe evacuation of the theatre in case of an emergency.
• Enforce house policies regarding photography, mobile use, and conduct.
• Assist patrons with mobility, hearing, or other access needs.
• Distribute and collect hearing devices or other support materials.
• At such times you will be asked to be an ‘Access Host’ which means you will be solely responsible for the service and care of our access patrons and their potential service animals
• Ensure the auditorium, foyer, and restrooms remain clean and tidy before, during, and after performances.
• Distribute and collect programmes or promotional material.
• Participate in pre-show briefings and debriefs.
• Work closely with other Front of House staff, box office, and security personnel.

Skills

Customer service

Communication

Teamwork

Under pressure

Job description

Wynn Al Marjan Island in Dubai is seeking an Usher – Theater Operations to join the resort’s Theater Operations team. You will greet audience members, guide them to seats, check tickets, and ensure a smooth and welcoming theatre experience.

The role requires strong communication, the ability to work under pressure, and a customer‑centric mindset. The position is on-site in the UAE, with benefits including competitive pay and the opportunity to work with a luxury hospitality brand.