Experience Host - Theater Operations

Wynnalmarjanisland; Ras al-Khaimah; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Healthcare package

Incentive programs

Job summary

Wynn Al Marjan Island is seeking an Experience Host - Theater Operations to join the resort’s Theater Operations team in the UAE. The role focuses on enhancing guest engagement, guiding immersive elements, and supporting audience participation for a seamless experience.

The ideal candidate has 2 years in theatre hospitality, understands performance schedules, and can manage staff under pressure, with a friendly and professional demeanor. Benefits include healthcare and leave policies.

Qualifications

• 2 years in a Theatre Experience Host or Hospitality service industry is preferred.
• Familiarity with West End / Broadway or Theatre venues or performance schedules.
• Basic first aid training (optional, can be provided).
• Must be able to manage staff and perform under pressure.
• Friendly, welcoming, and professional demeanor.
• Calm under pressure with quick problem-solving ability.
• Attention to detail and pride in venue presentation.
• A team player with a flexible attitude.

Responsibilities

• Enhance guest engagement by supporting themed or interactive elements of the production.
• Anticipate guest needs and provide proactive assistance to ensure a seamless experience.
• Serve as a point of contact for immersive or interactive audience segments, ensuring clear communication and guidance.
• Coordinate with creative and FOH teams to maintain the integrity of immersive elements throughout the guest journey.
• Support audience participation activities and ensure guests understand their role in the experience.
• Monitor guest reactions and provide feedback to management to improve immersive offerings.
• Greet audience members warmly and assist with queries.
• Provide directions to seats, facilities, and concessions.
• Deliver exceptional service to patrons, including VIP and access customers.
• Check tickets (physical and digital) efficiently and courteously.
• Direct latecomers to designated entry points at appropriate intervals.
• Monitor audience behavior and report disruptions to supervisors/management/security.
• Assist patrons with mobility, hearing, or other access needs.
• Distribute and collect hearing devices or other support materials.
• At such times you will be asked to be an ‘Access Host’ which means you will be solely responsible for the service and care of our access patrons and their potential service animals

Skills

Theatre experience

Hospitality service

Customer service

Staff management

Calm under pressure

Job description

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 miles from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position:

Wynn Al Marjan Island is currently seeking an Experience Host - Theater Operationsto join theresort’s Theater Operationsteam.

The primary duties and responsibilities of this role are:

• Enhance guest engagement by supporting themed or interactive elements of the production.
• Anticipate guest needs and provide proactiveassistanceto ensure a seamless experience.
• Serve as a point of contact for immersive or interactive audience segments, ensuring clear communication and guidance.
• Coordinate with creative and FOH teams tomaintainthe integrity of immersive elements throughout the guest journey.
• Support audience participation activities and ensure guests understand their role in the experience.
• Monitor guest reactions and provide feedback to management to improve immersive offerings.
• Greet audience members warmly andassistwith queries.
• Provide directions to seats, facilities, and concessions.
• Deliver exceptional service to patrons, including VIP and access customers.
• Check tickets (physical and digital) efficiently and courteously.
• Direct latecomers todesignatedentry points atappropriate intervals.
• Monitor audiencebehavior and report disruptions to supervisors/management/security.
• Assistpatrons with mobility, hearing, or other access needs.
• Distribute and collect hearing devices or other support materials.
• At such times you will be asked to be an ‘Access Host’ which means you will be solely responsible for the service and care of our access patrons and their potential service animals

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 2 years in a Theatre Experience Host or Hospitality service industry is preferred
• Familiarity with West End / Broadway or Theatre venues or performance schedules
• Basic first aid training (optional, can be provided)
• Must be able to manage staff and perform under pressure.
• Friendly, welcoming, and professional demeanor
• Calm under pressure with quick problem-solving ability
• Attention to detail and pride in venue presentation
• A team player with a flexible attitude

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.