Experience Host - Theater Operations

Wynn Al Marjan Island; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island in the United Arab Emirates is seeking an Experience Host - Theater Operations to join the resort's Theater Operations team. The role focuses on enhancing guest engagement, guiding immersive experiences, and coordinating with front-of-house and creative teams to deliver exceptional audience journeys.

Ideal candidates bring theatre/ hospitality experience, strong communication, and the ability to manage staff under pressure.

Qualifications

• 2 years in a Theatre Experience Host or Hospitality service industry preferred.
• Familiarity with West End / Broadway or theatre venues or performance schedules.
• Must be able to manage staff and perform under pressure.
• Friendly, welcoming, and professional demeanor.
• Strong verbal communication skills.

Responsibilities

• Enhance guest engagement by supporting themed or interactive elements of the production.
• Anticipate guest needs and provide proactive assistance to ensure a seamless experience.
• Serve as a point of contact for immersive or interactive audience segments, ensuring clear communication and guidance.
• Coordinate with creative and FOH teams to maintain the integrity of immersive elements throughout the guest journey.
• Support audience participation activities and ensure guests understand their role in the experience.
• Monitor guest reactions and provide feedback to management to improve immersive offerings.
• Greet audience members warmly and assist with queries.
• Provide directions to seats, facilities, and concessions.
• Deliver exceptional service to patrons, including VIP and access customers.
• Check tickets (physical and digital) efficiently and courteously.
• Direct latecomers to designated entry points at appropriate intervals.
• Monitor audience behavior and report disruptions to supervisors/management/security.
• Assist patrons with mobility, hearing, or other access needs.
• Distribute and collect hearing devices or other support materials.
• At times you may be an 'Access Host' responsible for access patrons and service animals.

Skills

Theatre experience

Hospitality service

Verbal communication

Calm under pressure

Job description

Job Description

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 miles from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking an Experience Host - Theater Operations to join the resort’s Theater Operations team.

Responsibilities

• Enhance guest engagement by supporting themed or interactive elements of the production.
• Anticipate guest needs and provide proactive assistance to ensure a seamless experience.
• Serve as a point of contact for immersive or interactive audience segments, ensuring clear communication and guidance.
• Coordinate with creative and FOH teams to maintain the integrity of immersive elements throughout the guest journey.
• Support audience participation activities and ensure guests understand their role in the experience.
• Monitor guest reactions and provide feedback to management to improve immersive offerings.
• Greet audience members warmly and assist with queries.
• Provide directions to seats, facilities, and concessions.
• Deliver exceptional service to patrons, including VIP and access customers.
• Check tickets (physical and digital) efficiently and courteously.
• Direct latecomers to designated entry points at appropriate intervals.
• Monitor audience behavior and report disruptions to supervisors/management/security.
• Assist patrons with mobility, hearing, or other access needs.
• Distribute and collect hearing devices or other support materials.
• At such times you will be asked to be an 'Access Host' which means you will be solely responsible for the service and care of our access patrons and their potential service animals

About You

• 2 years in a Theatre Experience Host or Hospitality service industry is preferred
• Familiarity with West End / Broadway or Theatre venues or performance schedules
• Basic first aid training (optional, can be provided)
• Must be able to manage staff and perform under pressure.
• Friendly, welcoming, and professional demeanor
• Strong verbal communication skills
• Calm under pressure with quick problem-solving ability
• Attention to detail and pride in venue presentation
• A team player with a flexible attitude

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

Requirements