Usher - Theater Operations

Wynnalmarjanisland; Ras al-Khaimah; On-site; AED 20,000 - 30,000; Full time

Benefits offered by this job

Attractive salary

Excellent leave policy

Healthcare package

Incentive programs

Job summary

A luxurious entertainment resort in Ras al-Khaimah seeks an Usher to enhance guest experiences in the theatre. Responsibilities include welcoming patrons, managing ticket checks, and ensuring a clean environment during performances. Ideal candidates will have at least 2 years of experience in theatre or hospitality, along with strong customer service skills. The position offers an attractive salary and various employee benefits. Join a reputable name in the hospitality industry and be part of an exciting new venue.

Qualifications

• 2 years in a Theatre Usher or Hospitality service industry preferred.
• Familiarity with West End/Broadway or Theatre venues.
• Basic first aid training optional.

Responsibilities

• Greet audience members and assist with queries.
• Provide directions to seats and facilities.
• Check tickets efficiently and courteously.
• Support the safe evacuation of the theatre in emergencies.

Skills

Theatre Usher experience

Customer service

Problem-solving

Attention to detail

Teamwork

Job description

On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position:

Wynn Al Marjan Island is currently seeking an Usherto join theresort’s Theatre Operationsteam.

The primary duties and responsibilities of this role are:

• Greet audience members warmly and assist with queries.
• Provide directions to seats, facilities, and concessions.
• Deliver exceptional service to patrons, including VIP and access customers.
• Check tickets (physical and digital) efficiently and courteously.
• Direct latecomers to designated entry points at appropriate intervals.
• Monitor audience behaviour and report disruptions to supervisors/management/security.
• Support the safe evacuation of the theatre in case of an emergency.
• Enforce house policies regarding photography, mobile use, and conduct.
• Assist patrons with mobility, hearing, or other access needs.
• Distribute and collect hearing devices or other support materials.
• At such times you will be asked to be an ‘Access Host’ which means you will be solely responsible for the service and care of our access patrons and their potential service animals
• Ensure the auditorium, foyer, and restrooms remain clean and tidy before, during, and after performances.
• Distribute and collect programmes or promotional material.
• Participate in pre-show briefings and debriefs.
• Work closely with other Front of House staff, box office, and security personnel.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 2 years in a Theatre Usher or Hospitality service industry is preferred
• Familiarity with West End / Broadway or Theatre venues or performance schedules
• Basic first aid training (optional, can be provided)
• Must be able to manage staff and perform under pressure.
• Friendly, welcoming, and professional demeanour
• Calm under pressure with quick problem-solving ability
• Attention to detail and pride in venue presentation
• A team player with a flexible attitude

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.