Immersive Theater Experience Host

Wynn Al Marjan Island; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island in the United Arab Emirates is seeking an Experience Host - Theater Operations to join the resort's Theater Operations team. The role focuses on enhancing guest engagement, guiding immersive experiences, and coordinating with front-of-house and creative teams to deliver exceptional audience journeys.

Ideal candidates bring theatre/ hospitality experience, strong communication, and the ability to manage staff under pressure.

Qualifications

• 2 years in a Theatre Experience Host or Hospitality service industry preferred.
• Familiarity with West End / Broadway or theatre venues or performance schedules.
• Must be able to manage staff and perform under pressure.
• Friendly, welcoming, and professional demeanor.
• Strong verbal communication skills.

Responsibilities

• Enhance guest engagement by supporting themed or interactive elements of the production.
• Anticipate guest needs and provide proactive assistance to ensure a seamless experience.
• Serve as a point of contact for immersive or interactive audience segments, ensuring clear communication and guidance.
• Coordinate with creative and FOH teams to maintain the integrity of immersive elements throughout the guest journey.
• Support audience participation activities and ensure guests understand their role in the experience.
• Monitor guest reactions and provide feedback to management to improve immersive offerings.
• Greet audience members warmly and assist with queries.
• Provide directions to seats, facilities, and concessions.
• Deliver exceptional service to patrons, including VIP and access customers.
• Check tickets (physical and digital) efficiently and courteously.
• Direct latecomers to designated entry points at appropriate intervals.
• Monitor audience behavior and report disruptions to supervisors/management/security.
• Assist patrons with mobility, hearing, or other access needs.
• Distribute and collect hearing devices or other support materials.
• At times you may be an 'Access Host' responsible for access patrons and service animals.

Skills

Theatre experience

Hospitality service

Verbal communication

Calm under pressure

Job description

Wynn Al Marjan Island in the United Arab Emirates is seeking an Experience Host - Theater Operations to join the resort's Theater Operations team. The role focuses on enhancing guest engagement, guiding immersive experiences, and coordinating with front-of-house and creative teams to deliver exceptional audience journeys.

Ideal candidates bring theatre/ hospitality experience, strong communication, and the ability to manage staff under pressure.