Test Manager (Automation+Delivery)

QualityKiosk Technologies; Dubai; On-site; AED 350,000 - 700,000; Full time

Job summary

QualityKiosk Technologies in Dubai, UAE, seeks a seasoned Test Manager (Automation Delivery & Governance) to lead banking automation programs across GCC markets. The role emphasizes governance, stakeholder management, and delivery excellence in commercial and corporate banking initiatives.

You will oversee end-to-end governance, automate test strategies, and manage onsite/offshore teams with strong client-facing leadership.

Qualifications

• 12-15 years IT experience with governance and delivery focus.
• Proven track record in automation governance and large testing programs.
• Strong client-facing and stakeholder engagement abilities.
• Experience managing onsite and offshore delivery teams in the Middle East.

Responsibilities

• Drive end-to-end governance and delivery management for banking automation and testing programs.
• Ensure adherence to delivery standards, governance frameworks, quality controls, and regulatory requirements.
• Monitor project progress, risks, dependencies, action items, and delivery milestones.
• Establish project governance mechanisms and reporting structures.
• Develop roadmaps, delivery plans, and execution strategies.
• Ensure delivery within timelines and stakeholder expectations.
• Govern automation testing initiatives and quality engineering programs.
• Review automation progress, coverage, quality metrics, and reports.
• Manage JIRA projects, workflows, dashboards, and governance metrics.
• Publish governance dashboards for stakeholders and senior leadership.

Skills

Project Governance

Delivery Management

Program Governance

Quality Assurance Governance

Executive Reporting

Resource Planning

Capacity Planning

Stakeholder Management

Test Management

Automation Governance

Quality Engineering

Release Governance

Test Reporting

Quality Metrics

JIRA Administration

Agile Tools

Reporting Tools

Communication

Tools

JIRA

Agile Tools

Reporting Tools

Job description

Test Manager (Automation Delivery & Governance) | Dubai.

About QualityKiosk Technologies,

QualityKiosk Technologies is a globally recognized leader in Quality Engineering and Digital Transformation, ranked among the world's largest independent QE firms. With 4,000+ professionals across 25+ countries, QualityKiosk partners with leading Banking, Financial Services, Insurance, Telecom, Retail, Government, and Global Enterprises to deliver world-class quality engineering and testing solutions.

We are currently hiring an experienced SME – Commercial Banking (Automation Delivery & Governance) for a strategic banking engagement in Dubai.

Role Overview

We are seeking an experienced SME – Commercial Banking (Automation Delivery & Governance) with strong expertise in Banking Project Delivery, Automation Governance, Stakeholder Management, and GCC Banking Operations.

The ideal candidate should possess deep experience working with GCC/Middle East Banks, managing large-scale testing and automation engagements, governance frameworks, delivery execution, project planning, and client stakeholder management.

This position requires a strong blend of Commercial Banking domain knowledge, delivery governance expertise, automation oversight, and client-facing leadership capabilities to successfully drive banking transformation initiatives across the Middle East region.

Key Responsibilities

• Drive end-to-end governance and delivery management for banking automation and testing programs.
• Ensure adherence to delivery standards, governance frameworks, quality controls, and regulatory requirements.
• Monitor project progress, risks, dependencies, action items, and delivery milestones.
• Establish project governance mechanisms and performance reporting structures.
• Develop project roadmaps, delivery plans, and execution strategies.
• Ensure successful delivery within agreed timelines, quality benchmarks, and stakeholder expectations.

Automation Governance

• Govern automation testing initiatives and quality engineering programs.
• Ensure compliance with automation delivery standards and best practices.
• Review automation progress, coverage, quality metrics, and execution reports.
• Drive governance reviews and continuous process improvement initiatives.
• Ensure project artifacts, test evidence, execution reports, and documentation are maintained effectively.

JIRA Administration & Reporting

• Manage JIRA projects, workflows, dashboards, reports, and governance metrics.
• Track project status, risks, action items, defects, and delivery performance.
• Ensure test cases, execution evidence, project artifacts, and reports are uploaded and maintained in JIRA.
• Publish governance dashboards and executive-level reports for stakeholders.

Stakeholder & Client Management

• Act as the primary point of contact for client and delivery stakeholders.
• Engage with senior business, technology, and program leadership teams.
• Conduct governance meetings, steering committees, and delivery reviews.
• Present project status, delivery updates, risks, and mitigation plans.
• Drive alignment among delivery, quality, business, and leadership teams.
• Perform effort estimation based on detailed scope analysis.
• Create project plans, resource plans, delivery schedules, and roadmaps.
• Define execution strategies and present proposed approaches to clients.
• Manage project dependencies and optimize resource utilization.

Mandatory GCC Banking Experience (Must Have)

• Minimum 5+ years of experience working with GCC/Middle East Banks.
• Hands‑on experience with leading regional banks such as GCC/ Middle East Banks banks or similar institutions.
• Strong understanding of GCC Banking operations, regulatory frameworks, and banking transformation programs.
• Experience managing automation, testing, or delivery programs for GCC banking clients.
• Strong knowledge of Commercial Banking, Corporate Banking, Cash Management, Trade Finance, Lending, Treasury, Transaction Banking, and Digital Banking within GCC markets.
• Experience working with cross-functional stakeholder teams across UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman.
• Proven ability to manage onsite and offshore delivery teams in Middle East banking environments.
• Prior onsite GCC banking project experience will be highly preferred.

Required Experience

• 12-15 years of overall IT experience.
• Strong experience in Project Delivery and Governance.
• Significant experience managing enterprise-scale testing and quality engineering programs.
• Hands‑on experience in JIRA Administration, Reporting, and Dashboard Management.
• Strong client-facing and stakeholder management experience.
• Experience managing large delivery teams and complex banking engagements.

Preferred Banking Domain Expertise

Strong experience in one or more of the following:

• Commercial Banking
• Cash Management
• Trade Finance
• Lending
• Treasury
• Transaction Banking
• Digital Banking
• Payments & Collections
• Liquidity Management Solutions (LMS)

Required Skills

Delivery & Governance

• Project Governance
• Delivery Management
• Program Governance
• Quality Assurance Governance
• Executive Reporting
• Resource Planning
• Capacity Planning
• Stakeholder Management

Testing & Quality Engineering

• Test Management
• Automation Governance
• Quality Engineering
• Release Governance
• Test Reporting
• Quality Metrics & KPI Management

Tools

• JIRA Administration
• Agile Tools
• Reporting Tools

Soft Skills

• Excellent communication and presentation skills.
• Strong client relationship and stakeholder management capabilities.
• Exceptional leadership and coordination abilities.
• Strong analytical and problem-solving mindset.
• Ability to influence senior banking and technology stakeholders.
• High ownership, accountability, and decision-making capability.
• Strong governance and delivery management skills.

Mandatory Screening Criteria

• 12-15 Years Overall Experience
• Minimum 5+ Years GCC Banking Experience (Mandatory)
• Automation Governance & Delivery Management Experience
• Client & Executive Stakeholder Management Experience
• Banking Transformation Program Experience
• Experience Managing Large Testing/Automation Teams
• Strong Communication & Presentation Skills
• UAE / Middle East Banking Project Exposure Preferred

Ideal Candidate Profile

A highly accomplished Banking Delivery Leader with strong GCC Banking experience, extensive exposure to Commercial and Corporate Banking, and proven expertise in Automation Governance, Delivery Management, Project Governance, and Stakeholder Engagement. The candidate should have a successful track record of delivering large-scale banking transformation initiatives across GCC banks while ensuring quality, governance, regulatory compliance, and client satisfaction.

Location: Dubai, UAE

Experience: 12-15 Years

Function: Automation Delivery, Governance & Stakeholder Management