Teller (UAEN only ) - Pipeline ( Abu Dhabi )

Emirates Islamic Bank; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Emirates Islamic Bank is seeking a Teller to provide efficient, accurate, and high-quality service to customers. You will process cash and non-cash transactions, balance cash drawers, and ensure compliance with AML/KYC, sanctions screening, and Shariah governance.

Ideal candidates have 0-2 years in banking or related fields, with strong numeracy, communication in Arabic and English, and attention to detail. UAE nationals are encouraged to apply for this role located at our Abu Dhabi branch.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Finance, Banking, or a related field.
• 0-2 years of experience in banking, customer service, retail operations, or cash handling.
• Fresh UAE National graduates are encouraged to apply.

Responsibilities

• Deliver exceptional customer service and maintain high service quality.
• Process cash deposits, withdrawals, transfers, remittances, cheque deposits, and other teller transactions accurately.
• Adhere to AML, KYC, sanctions screening, and fraud prevention controls.
• Identify customer needs and refer potential opportunities for banking products and services.

Skills

Customer service

Communication (Arabic & English)

Attention to detail

Numerical skills

MS Office

Islamic banking knowledge

Education

Bachelor's degree or Diploma in Business Administration, Finance, Banking

Job description

Teller

JOB PURPOSE

To provide efficient, accurate, and high-quality teller services to customers while ensuring compliance with the Bank's policies, operational procedures, Shariah principles, and regulatory requirements. The role is responsible for processing cash and non-cash transactions, maintaining cash balancing standards, and delivering excellent customer service in line with Emirates Islamic service standards.

KEY RESPONSIBILITIES

Customer Service

• Deliver exceptional customer service and maintain high service quality standards.
• Process customer transactions efficiently while minimizing customer waiting time.
• Assist customers with account-related inquiries and basic banking services.
• Promote self-service and digital banking channels to enhance customer experience.
• Handle customer requests and escrow service issues where required.

Cash & Transaction Processing

• Process cash deposits, withdrawals, transfers, remittances, cheque deposits, manager's cheques, and other teller transactions accurately.
• Verify customer identity and transaction documentation in accordance with bank policies.
• Ensure all transactions are conducted within delegated authority limits and operational procedures.
• Balance cash drawer and reconcile transactions accurately at the end of each day.
• Maintain cash holdings within prescribed limits and safeguard cash and security items.

Compliance & Risk Management

• Adhere to all regulatory requirements including AML, KYC, sanctions screening, and fraud prevention controls.
• Identify and escape suspicious transactions and unusual customer activities.
• Ensure compliance with Emirates Islamic operational policies, audit requirements, and Shariah governance standards.
• Maintain confidentiality of customer information and banking records at all times.

Sales Referral & Branch Support

• Identify customer needs and refer potential opportunities for banking products and services.
• Support branch sales initiatives through quality referrals.
• Assist branch operations and contribute to achieving branch service and business objectives.

QUALIFICATIONS & EXPERIENCE

Education

Bachelor's Degree or Diploma in Business Administration, Finance, Banking, or a related field.

Experience

0-2 years of experience in banking, customer service, retail operations, or cash handling.

Fresh UAE National graduates are encouraged to apply.

Prior teller or branch banking experience will be an added advantage.

KNOWLEDGE & SKILLS

• Strong customer service orientation.
• Good communication skills in Arabic and English.
• Basic understanding of banking operations and branch procedures.
• Good numerical and cash-handling skills.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Knowledge of Islamic banking principles is an advantage.

COMPETENCIES

• Customer Focus
• Communication & Interpersonal Skills
• Teamwork & Collaboration
• Accountability
• Attention to Detail
• Integrity & Professionalism
• Problem Solving
• Adaptability & Resilience

WHY JOIN EMIRATES ISLAMIC?

At Emirates Islamic, we offer rewarding career opportunities, continuous development, and the chance to be part of a high-performing team dedicated to delivering excellence in Islamic banking. We are committed to fostering an inclusive workplace that supports professional growth and empowers employees to reach their full potential.