Teller

National Bank of Fujairah; Fujairah; On-site; AED 60,000 - 90,000; Full time

Job summary

National Bank of Fujairah is seeking a teller to process counter transactions with accuracy, balance tills daily, and adhere to AML regulations. The role involves cross-selling and referring high-profile customers to the CRO for further product opportunities.

Applicants should have a minimum High School education and at least two years of teller experience, with strong cash handling and customer service skills. Strong communication and basic computer skills are required.

Qualifications

• Minimum High School
• A minimum of 2 years experience in teller cash transaction role.
• Knowledge of currency handling and fraud detection basics.
• Familiarity with retail banking products and services.

Responsibilities

• Carry out a range of counter banking transactions with 100% accuracy in receipts and payments.
• Balance tills at end of day and report discrepancies.
• Ensure compliance with Central Bank AML regulations and report suspicions immediately.
• Respond to customers promptly with clear information and courteous service.
• Cross-sell bank products and refer high-profile customers to CRO for further cross selling.

Skills

Counter transactions

Cash handling

AML compliance

Interpersonal skills

Computer basics

Cross-selling

Education

High School

Job description

To Fulfil the customer requirements over the cash counter by; Receiving cash, cheques, Transfer between customer’s accounts, In-house clearing, outward clearing, Issuing manager cheques, collecting charges for retail customers.

Process all counter transactions accurately / swiftly and insuring that all activities is being done during working hours adhered to the bank’s policy and standard operation procedures.

Cross Sell & Refer the high profiled & wealth customers to the CRO for further cross selling of bank products.

Key Accountabilities

To carry out a range of counter banking transactions ensuring 100% accuracy in receipts and payments.

At the end of each day’s transactions all tills must be accurately balanced and any discrepancies highlighted to the Teller Supervisor and investigated that same day.

To ensure full knowledge and compliance with the Central Bank’s AML Regulations and with immediate reporting to the Teller Supervisor of any grounds for suspicion, including suspected frauds and counterfeits.

Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.

Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.

Other Accountabilities

Upon request provide on-the-job training to colleagues.

Undertake other duties at similar level when required.

Immediate escalation to the branch Supervisor or the Manager Customer Relationship (MCR) of any breach, risk or loss event suspected.

To keep abreast with Central Bank Regulations with regard to counter transactions.

Cross sells the customers / introduces the bank products and services while performing the transactions as well as handing over the brochures and refer the customers to the OCR for further cross selling.

Other Accountabilities

Job Context

A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment

Processing all counter transaction accurately and with Zero errors as well as delivering the best service to the customers as per bank standard service and cross sell bank products.

Education

Minimum High School

Experience and Skills

Skills

Counter related functions - Knowledge and skill to identify forged currency notes

Cash management - Good interpersonal skills

Clearing & Collection - Good communication skills

Basic computer skills

Work Experience

A minimum of 2 years experience in a teller cash transaction role.

Compliance- Retail Banking- Basic

Customer Focus-Basic

Results Orientation-Basic

Communication-Basic

Agility and Innovation-Basic

Customer Service - Retail Banking- Basic

Product Knowledge- Retail Banking- Basic

Core and Regulatory Banking Systems-Retail Banking- Basic

Process improvement- Retail Banking- Basic