Assistant - Customer Relations

National Bank of Fujairah; Fujairah; On-site; AED 90,000 - 120,000; Full time

Job summary

National Bank of Fujairah seeks an Assistant - Customer Relations to welcome customers, guide them to the right location, and provide express service for applications. You will ensure timely, accurate work aligned with procedures and deliver quality service.

Role requires handling branch calls and cross-selling to wealth customers, with a focus on teamwork and compliance. A Commerce degree or business-related qualification is preferred, with 1–3 years in banking.

Qualifications

• Degree or diploma in Commerce or equivalent preferred.
• Bachelor's degree in business related field or equivalent.
• 1–3 years experience in a financial institution preferred.

Responsibilities

• Welcome customers and direct them to the correct location/work station.
• Provide express service for applications and input requests in the system.
• Deliver quality customer service in line with procedures and standards.
• Cross-sell and refer high-profile/wealth customers to OCR.
• Respond to branch telephone calls and attend to inquiries.
• Prepare reports/statistics for line management.

Skills

Customer Focus

Communication

Results Orientation

Agility & Innovation

Cross-Selling

Banking Knowledge

Education

Commerce degree or diploma

Bachelor's in business related field

Job description

Job Title: Assistant - Customer Relations

Posting Start Date: 16/09/2026

Job Description:

Job Purpose

• To welcome and attend the customers and direct them to the appropriate location / work station & provide an express service to the customers (Receiving applications, input the requests in system for authorization for all security items).
• To provide the customer service support with a view to achieving timely and accurate completion of work in line with specified procedures, and delivering quality customer service in line with agreed service standards.
• Cross Sell & Refer the high profiled & wealth customers to the OCR for further cross selling.
• To be a custodian of security items (cheque books, Returned cheques,,,etc).
• To respond & attend to the branch telephone calls.

Key Accountabilities

• Carry out a range of processing/service functions ensuring that the work assigned has been accurately completed within specified timelines.
• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Upon request provide on-the-job training to colleagues
• Prepare reports/statistics requested by line management

Other Accountabilities

• When required, support line management with the implementation of changes or undertaking other project work in own or other work areas.
• Undertake other duties at similar level when required
• Undertake duties at a higher level as required when requested by line/senior management.

Other Accountabilities

Job Context

• Welcoming & attending the customers & guiding them to the appropriate location as well as delivering the best service to them.
• To be a custodian for security items.
• Insure to coordinate with other colleagues towards achieving the branch assigned target for both sales & service.

Education

Degree / diploma in Commerce or equivalent would be preferred A minimum degree (Bachelors) in a business related field or equivalent

Experience and Skills

Work Experience:

At least 1 to 3 years in another financial institution would be preferred.

Technical Competencies

Compliance- Retail Banking- Basic Collaboration-Basic Customer Focus-Basic Results Orientation-Basic Communication-Basic Agility and Innovation-Basic Customer Service - Retail Banking- Basic Sales- Retail Banking- Basic Product Knowledge- Retail Banking- Basic Core and Regulatory Banking Systems-Retail Banking- Basic Process improvement- Retail Banking- Basic

Behavioural Competencies

Agility and Innovation-Basic Customer Focus-Basic Collaboration-Basic Communication-Basic Results Orientation-Basic