Retail Cashier - Customer Service

GMG Gulf; Dubai; On-site; AED 33,480 - 50,220; Full time

Job summary

GMG Gulf in Dubai invites applications for the Retail Cashier - Customer Service role. You will handle customer transactions, process payments, and ensure accuracy in till operations while delivering friendly service.

The ideal candidate has 1–3 years in retail cashiering or customer service, with cash, card and cheque handling knowledge, and the ability to reconcile tills and follow security procedures.

Qualifications

• High school certificate or diploma.
• 1–3 years of experience in retail cashiering or customer service.
• Working knowledge of cash, card and cheque handling procedures.
• Basic understanding of till reconciliation and retail security controls.

Responsibilities

• Process customer purchases accurately at the designated till.
• Provide helpful information about product prices, payment options and current promotions.
• Inform customers about available gift vouchers and applicable concept offers.
• Verify that prices are regularly updated and correctly reflected in the system.
• Count cash in the till at the beginning of each shift and confirm that adequate change is available.
• Check currency denominations and ensure the correct payment amount is received.
• Conduct required security checks on cash, credit cards, cheques and other payment methods.
• Maintain full responsibility for the assigned till, cash and other valuables.
• Complete cash counting after the final customer leaves the showroom.
• Reconcile till activity and follow established close-down procedures at the end of trading.
• Report cash discrepancies, suspicious payment activity or system issues to the relevant supervisor.
• Maintain an organized and professional checkout area.
• Provide courteous service and resolve basic customer payment enquiries.
• Support sales opportunities by directing customers toward relevant promotions or available products.
• Follow company policies for cash handling, security and customer service.
• Work cooperatively with showroom colleagues, supervisors and loss prevention teams.
• Set annual performance goals with the reporting manager and work toward agreed targets.
• Identify personal development needs and contribute to an individual development plan.
• Maintain awareness of new retail practices, service techniques and professional developments.

Skills

Cash handling

Customer service

Till reconciliation

Pricing enquiries

Payment security checks

Education

High school diploma

Tools

POS software

Cash register

Job description

Retail Cashier - Customer Service

Location: Dubai, United Arab Emirates.

Industry: Retail.

Function: Retail-Counter Sales and Cashier.

Experience: 1-3 years.

Job Type: Full-time.

Job Details

Salary: 3000-4500 (Estimated salary range based on similar jobs in the city; confirm final offer with employer).

Role Context

The Retail Cashier - Customer Service will manage customer transactions and maintain the security and accuracy of an assigned till. The role supports smooth showroom operations by processing payments, checking currencies and payment instruments, providing pricing information and informing customers about relevant promotions. This position directly influences customer satisfaction, transaction accuracy and daily cash control. The successful candidate will combine attention to detail with strong service skills while following established opening, operating and closing procedures.

Key Responsibilities

• Process customer purchases accurately and efficiently at the designated till.
• Provide helpful information about product prices, payment options and current promotions.
• Inform customers about available gift vouchers and applicable concept offers.
• Verify that prices are regularly updated and correctly reflected in the system.
• Count cash in the till at the beginning of each shift and confirm that adequate change is available.
• Check currency denominations and ensure the correct payment amount is received.
• Conduct required security checks on cash, credit cards, cheques and other payment methods.
• Maintain full responsibility for the assigned till, cash and other valuables.
• Remove security tags from purchased garments and merchandise.
• Complete cash counting after the final customer leaves the showroom.
• Reconcile till activity and follow established close-down procedures at the end of trading.
• Report cash discrepancies, suspicious payment activity or system issues to the relevant supervisor.
• Maintain an organized and professional checkout area.
• Provide courteous service and resolve basic customer payment enquiries.
• Support sales opportunities by directing customers toward relevant promotions or available products.
• Follow company policies for cash handling, security and customer service.
• Work cooperatively with showroom colleagues, supervisors and loss prevention teams.
• Set annual performance goals with the reporting manager and work toward agreed targets.
• Identify personal development needs and contribute to an individual development plan.
• Maintain awareness of new retail practices, service techniques and professional developments.

Ideal Profile

• High school certificate or diploma.
• One to three years of relevant experience in retail cashiering, counter sales or customer service.
• Working knowledge of cash, card and cheque handling procedures.
• Basic understanding of till reconciliation and retail security controls.
• Product or brand knowledge relevant to the assigned retail concept.
• Strong interpersonal and communication skills.
• Customer service orientation with a helpful and professional manner.
• Good numerical accuracy and attention to detail.
• Ability to identify unusual currency or payment activity.
• Comfortable taking responsibility for cash and valuable items.
• Ability to follow opening and closing procedures consistently.
• Reliable, honest and organized approach to work.
• Willingness to learn new systems, products and retail procedures.
• Ability to work effectively during busy trading periods.

Skills Set

• Cash handling
• Point-of-sale systems
• Till reconciliation
• Credit card processing
• Cheque verification
• Currency checking
• Retail customer service
• Counter sales
• Pricing enquiries
• Gift voucher promotion
• Security tag removal
• Cash drawer balancing
• Payment security checks
• Showroom operations
• Product knowledge
• Customer communication
• Transaction accuracy
• Retail promotions