Teller

First Abu Dhabi Bank (FAB); Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in Dubai seeks a customer-service oriented banking professional to manage transactions and assist clients. The ideal candidate will have a high school diploma and 2 years of relevant banking experience. Key responsibilities include cash handling, customer service, ensuring compliance, and promoting online banking solutions. This role offers the opportunity to play a vital part in enhancing customer experiences.

Qualifications

• High School diploma or equivalent.
• 2 years of relevant banking experience, familiar with bank products, customer service, policies, and procedures.

Responsibilities

• Cash withdrawal and deposit in UAE Dirhams & Foreign Exchange.
• Meet customers and provide services related to banking products.
• Process Bills/CHEQUES for collection.
• Answer customer queries professionally over the phone.
• Update the currency rate board daily.
• Ensure correctness of cash transactions.
• Manage 100% error-free transactions.
• Achieve assigned referral targets.
• Reach assigned NPS targets for customer experience.
• Encourage the use of online/mobile banking applications.

Job description

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas, and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other, and respecting different viewpoints, we grow stronger – together.

Job Description

Core Responsibilities

Job Specific Accountabilities

• Cash withdrawal and deposit in UAE Dirhams & Foreign Exchange, Cheque deposit, Inter-Account Transfers, Cash withdrawal / lodging with Vault/Main Safe, and end-of-day reconciliation of cash and valuables.
• Meet customers, understand their needs, and provide services related to Demand Drafts, Telegraphic Transfers, Standing Instructions, Travelers Cheques, IPO processing, Returned outward Clearing, and other bank products in accordance with the A&O manual/other procedures.
• Process Bills/CHEQUES for collection (inward & outward), post inward and outward clearing CHEQUES in Dirhams & Foreign Currency, and process returned CHEQUES as per the A&O manual.
• Answer the branch’s telephone professionally while assisting customers with their queries.
• Update the currency rate board daily to display prevailing buying/selling foreign currency rates.
• Post Debit/Credit vouchers, non-financial data sheets, and maintain documentation through hand filing.
• Ensure the correctness of cash requested and received from the Vault and related postings.
• Interact with colleagues and internal stakeholders; ensure completion of mandatory trainings.
• Manage 100% error-free transactions, ensure compliance, audit, risk management, and transaction processing, and prevent leakage of income.
• Lead Generation: Meet assigned referral targets by possessing full product and service knowledge of retail banking products, providing accurate information to customers, and capturing potential leads.
• NPS: Achieve assigned NPS targets by embodying FAB values and following a customer-obsessed approach to ensure a high level of customer experience with zero complaints.
• Perform any other duties assigned by branch management.
• Online & Mobile Banking: Achieve monthly targets to onboard customers to online/mobile applications by actively encouraging their use of alternative channels, conducting online demonstrations, and assisting with app downloads.

Qualifications

• High School diploma or equivalent
• 2 years of relevant banking experience, familiar with bank products, customer service, policies, and procedures.