Telesales Team Lead: Growth & Coaching

Mashreq; United Arab Emirates; On-site; AED 134,000 - 212,000; Full time

Job summary

MashreqBank in United Arab Emirates seeks a Team Leader – PL Fulfilment to manage the Telesales Agents, drive sales targets, and implement effective telesales strategies. You will oversee coaching, script design, recruitment, and deployment of staff to maximise productivity.

The role requires strong leadership, market awareness, and a proven track record in sales-driven environments. Collaboration with product teams and management is essential for success.

Qualifications

• University graduate required.
• Excellent people management skills.
• 3–5 years in a supervisory telesales or similar role.
• Marketing background preferred.
• Strong sales and customer focus, creativity under pressure.
• Excellent presentation skills.
• Team player with a results-driven attitude.
• Business awareness and sensitivity.
• Analytical and computer skills.
• Adaptable and versatile.

Responsibilities

• Lead and manage the Telesales Agents team to meet sales targets.
• Develop and implement telesales strategies and objectives.
• Monitor and measure performance to drive productivity and efficiency.
• Maintain service standards and optimize calling programs and lists.
• Coach agents, design scripts, and conduct performance reviews.
• Recruit, train, certify and deploy telesales staff.
• Collaborate with Sales Manager and Product teams on campaigns.

Skills

People management

Sales focus

Leadership

Communication

Creative thinking

Under pressure

Presentation skills

Team player

Analytical skills

Computer skills

Adaptable

Education

University degree

Job description

MashreqBank in United Arab Emirates seeks a Team Leader – PL Fulfilment to manage the Telesales Agents, drive sales targets, and implement effective telesales strategies. You will oversee coaching, script design, recruitment, and deployment of staff to maximise productivity.

The role requires strong leadership, market awareness, and a proven track record in sales-driven environments. Collaboration with product teams and management is essential for success.