Telesales Team Leader & Performance Coach

Mashreq NEO CORP; United Arab Emirates; On-site; AED 112,000 - 201,000; Full time

Job summary

Mashreq NEO CORP is seeking a telesales team lead to drive performance and meet sales targets. You will manage a team of Telesales Agents, develop and implement strategies, set ambitious targets and ensure their achievement, while maintaining service standards and monitoring productivity.

You will design scripts, monitor calls, coach agents, recruit and train new staff, plan capacity, allocate lists, and collaborate with Sales Development and CKSM to optimize calling programs and lead generation

Responsibilities

• To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets.
• To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
• Responsible for delivery by the team of sales leads targets.
• To ensure that number of unqualified leads are below 3%
• Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
• Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
• Liaise with Sales Approach Development Manager & CKBM for calling programs and adequate lists.
• Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
• Generate competitive knowledge and create benchmark standards for the team.
• Measure and improve cost efficiency of Telesales by optimal utilization of resources.
• Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
• Design performance measurement metrics, evaluate and action.
• Call monitoring, coaching and feedback of Telesales agents.
• Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.
• Select, recruit, train, certify and deploy Telesales Agents.
• Design scripts for effective product presentation for different products in related different campaigns.
• Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs.
• Continually revise ideas, approaches in response to different calling lists and understanding prioritizing the incoming jobs.
• Responsible for making decisions on telesales strategy, processes and training requirements for team members.
• Conducting appraisal performance / MBO reviews for the team.
• Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays.
• Required to make decisions on work shifts, break scheduling and leave applications.
• Required to make decisions on any matters relating to improving leads generation and customer satisfaction.

Job description

Mashreq NEO CORP is seeking a telesales team lead to drive performance and meet sales targets. You will manage a team of Telesales Agents, develop and implement strategies, set ambitious targets and ensure their achievement, while maintaining service standards and monitoring productivity.

You will design scripts, monitor calls, coach agents, recruit and train new staff, plan capacity, allocate lists, and collaborate with Sales Development and CKSM to optimize calling programs and lead generation