Telesales Representative

SRJ REAL ESTATE L.L.C; Dubai; On-site; AED 47,000 - 87,000; Full time

Job summary

SRJ Group of Companies in Dubai seeks a proactive Sales Executive to drive outbound calls, generate and qualify leads, and cross-sell Construction, Real Estate, Trading, Happy Home Vacations, and Digital Solutions.

You will schedule meetings, nurture prospects, manage CRM records, and report sales activity daily. A bachelor degree in Communications or Business Administration and UAE sales experience are preferred; fluency in English is required, with multilingual skills a bonus.

Qualifications

• Bachelor degree in Communications or business admin.
• 2–3 years telesales/telemarketing experience.
• Excellent verbal communication and telephone etiquette.
• Fluent English; additional languages are a plus.
• Based in UAE or UAE sales experience preferred.

Responsibilities

• Make daily outbound calls to prospective customers, businesses, investors, and potential clients.
• Identify new prospects, develop contact lists, qualify leads, and maintain a sales pipeline.
• Cross-sell services from Construction, Real Estate, Trading, Happy Home Vacations, and Digital Solutions according to customer needs.
• Explain offerings, highlight benefits, and respond to inquiries professionally.
• Schedule meetings, consultations, property viewings, and sales presentations for relevant teams.
• Follow up on inquiries, quotations, proposals, and conversations to drive sales.
• Maintain accurate CRM records of calls, leads, and outcomes.
• Achieve daily call targets, monthly lead-generation objectives, appointment targets, and KPIs.
• Build positive relationships with clients through professional communication and timely follow-ups.
• Submit daily call reports, lead updates, and sales activity to the reporting manager.
• Collaborate with sales, marketing, and business development across divisions.
• Share market feedback and opportunities with management.

Skills

Verbal communication

Telephone etiquette

Persuasion

Negotiation

Relationship-building

Outbound calling

Customer objection handling

English proficiency

Multilingual advantage

UAE sales experience preferred

Education

Bachelor Degree in Communication/ Business Adminsitrative

Tools

MS Office

CRM systems

Email

Spreadsheets

Job description

SRJ Group of Companies is a diversified business group with interests across multiple industries, delivering a range of services and solutions to meet the evolving needs of individuals, businesses, and corporate clients. Our group brings together expertise across construction, real estate, trading, holiday home management, and digital solutions, creating opportunities for growth, collaboration, and long-term business relationships.

Our businesses operate across the following sectors:

• Construction: Building construction, contracting, and project-related services.
• Real Estate: Property sales, leasing, investment, and real estate services.
• Trading: Trading activities and supply of products to meet business and customer requirements.
• Happy Home Vacations: Holiday home and vacation accommodation services.
• Digital Solutions: Digital services and solutions supporting business growth and online presence.

Role Description

• Outbound Calling: Make daily outbound calls to prospective customers, businesses, investors, and potential clients.
• Lead Generation: Identify new prospects, develop contact lists, qualify leads, and maintain a consistent sales pipeline.
• Cross-Division Sales: Introduce relevant services from Construction, Real Estate, Trading, Happy Home Vacations, and Digital Solutions according to customer requirements.
• Product and Service Promotion: Explain the group's offerings, communicate key benefits, and respond professionally to customer enquiries.
• Appointment Setting: Schedule meetings, consultations, property viewings, business discussions, and sales presentations for the relevant teams.
• Customer Follow-Up: Follow up on enquiries, quotations, proposals, and previous conversations to encourage sales conversions.
• CRM Management: Maintain accurate records of calls, customer details, lead status, follow-up dates, and outcomes in the company's CRM or tracking system.
• Sales Targets: Achieve daily call targets, monthly lead-generation objectives, appointment targets, and assigned sales KPIs.
• Customer Relationship Management: Build positive relationships with prospective and existing clients through professional communication and timely follow-ups.
• Reporting: Submit daily call reports, lead updates, appointment schedules, and sales activity reports to the reporting manager.
• Coordination: Work closely with the sales, marketing, and business development teams across all group divisions.
• Market Feedback: Identify customer needs, objections, competitor activity, and potential business opportunities, and share feedback with management.

Requirements

• Bachelor Degree in Communication/ Business Adminsitrative
• Previous 2-3 experience in telesales, telemarketing, customer service, or sales is preferred.
• Excellent- verbal communication and telephone etiquette.
• Strong persuasion, negotiation, and relationship-building skills.
• Confidence in making outbound calls and handling customer objections.
• Basic knowledge of Microsoft Office, spreadsheets, email, and CRM systems.
• Good organizational skills and the ability to manage multiple leads and follow-ups.
• Self-motivated, target-oriented, and capable of working independently and within a team.
• Proficiency in English is required; additional multi-languages are an advantage.
• Candidates with UAE sales experience will be preferred.