Telephone Operator - Emirati Talent

Rotana Hotels; Abu Dhabi; On-site; AED 33,000 - 47,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking dynamic, self-motivated Front Office professionals for the Telephone Operator role. You will handle every phone call with a professional, customer-focused approach, ensuring guests feel valued during their stay.

Key responsibilities include greeting guests by name, coordinating with related departments, maintaining up-to-date hotel knowledge and the Opera guest profile system, and accurately recording wake-up calls and messages; contributing to smooth

Qualifications

• Experience in front desk or telephone operator roles preferred.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per the Rotana Standard.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Complete management's long distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard

Skills

Front office

Telephone handling

Customer service

Communication

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management's long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard